Hotel Night Auditor

WE ARE UNDER NEW MANAGEMENT!

The ideal candidate should enjoy overnight shifts and have excellent written and verbal communication and customer service skills, as well as be a self-motivated individual.

Essential Job Skills:

• Must be able to work independently and with minimal supervision.
• Must be able to problem solve and troubleshoot to resolve guest issues that may arise and respond to emergencies.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.

ESSENTIAL JOB FUNCTIONS:

Responsibilities include but are not limited to:

• Maintaining front desk office supplies and equipment.
• Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
• Handles confidential information, including guest records, with a high degree of integrity
• Knowledge of Accounting Principles.
• Promptly and effectively deals with guest requests and complaints
• Responsible for cash drawer contents and transactions during shift
• Ensures the common area/lobby is clean
• Process all payment types such as room charges, cash, debit, or credit.
• Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping/Maintenance to track the readiness of rooms for check-in.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Generating reports and feedback for presentation to the general manager.
• Performing administrative duties such as filing and updating records.
• All other duties as assigned

REQUIREMENTS:

• A minimum of 1 year of experience in hospitality.
• A minimum of 1 year front desk experience.
• Speak with others using clear and professional language; answer telephones using appropriate etiquette.
• Must be proficient in Windows operating systems company-approved spreadsheets and word processing.
• Comply with quality assurance expectations and standards.
• Develop and maintain positive working relationships with others.
• Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain the confidentiality of proprietary information; protect company assets.

EDUCATION: High school diploma

PHYSICAL DEMANDS:

• While performing the duties of this job, the employee is regularly required to walk, stand; use hands, and reach with hands and arms.
• The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear.
• The employee must regularly lift and move up to 10 pounds and occasionally lift and/or move up to 50 pounds.

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Rotating weekends
• Weekends as needed

Ability to Commute:

• Katy, TX 77449 (Required)

Work Location: In person

Salary : $14