What are the responsibilities and job description for the Front Desk Agent Hotel position at Wyndham Indianapolis West?
**Job Summary:**
We are seeking a Front Desk Agent for our hotel to assist guests with check-in/out processes, provide excellent customer service, and handle any guest inquiries or requests. The ideal candidate will have strong communication skills, a friendly demeanor, and the ability to multitask in a fast-paced environment.
**Responsibilities:**
1. Greet and check-in guests in a friendly and professional manner.
2. Answer phone calls and direct them to the appropriate department or staff member.
3. Assist guests with inquiries, requests, and resolving any issues or complaints.
4. Maintain a clean and organized front desk area.
5. Process guest payments and room reservations accurately.
6. Provide information about hotel amenities, services, and local attractions to guests.
7. Collaborate with other hotel staff to ensure guest satisfaction and a seamless experience.
**Qualifications:**
1. High school diploma or equivalent.
2. Proven experience in a customer service role, preferably in a hotel setting.
3. Excellent communication and interpersonal skills.
4. Ability to work efficiently in a fast-paced environment.
5. Strong organizational and multitasking abilities.
6. Attention to detail and problem-solving skills.
7. Proficiency in using basic computer software and operating hotel reservation systems.
OPERA CLOUD experience and a valid DL are required
