What are the responsibilities and job description for the Front Desk Agent - PART TIME position at Wyndham Indianapolis West?
**Job Summary:**
We are seeking a Front Desk Agent to join our team and be the first point of contact for our guests. The ideal candidate will have a friendly and professional demeanor, excellent communication skills, and the ability to multitask efficiently.
**Responsibilities:**
1. Greet guests and provide them with a warm welcome.
2. Assist guests with check-in and check-out procedures.
3. Answer phone calls and direct them to the appropriate department.
4. Handle guest inquiries and provide information about the hotel facilities and services.
5. Process payments and maintain accurate guest records.
6. Resolve guest complaints in a timely and professional manner.
7. Ensure the front desk area is clean and presentable at all times.
**Qualifications:**
1. High school diploma or equivalent.
2. Proven experience in a customer service role, preferably in a hospitality setting.
3. Excellent interpersonal and communication skills.
4. Strong organizational skills and attention to detail.
5. Ability to work effectively in a fast-paced environment.
6. Proficiency in MS Office and hotel management software is a plus.