Director of Information Technology

Status: Exempt

 Location: Wyoming Downs, LLC Cheyenne, WY or Casper, WY

JOB SUMMARY: The Director of Technology oversees the IT department and manages the development and implementation of new systems. Works within the department and with cross-functional businesses and IT partners to develop and provide input on various projects and procedures.

SCOPE: Responsible for the management, strategy, and execution of IT infrastructure for the organization. Demonstrates a commitment to the culture and actively supports all initiatives. Serves as a member of the property Leadership Committee.

JOB RESPONSIBILITIES:

Oversees the IT department, including infrastructure and applications.

Manages and oversees all stages of the development lifecycle for new projects.

Assists the Vice President of Operations in prioritizing both short and long- term objectives.

Maintains existing programs, ensuring necessary updates are made.

Oversees maintenance of hardware.

Stays current on security risks and ensures corporate security.

Oversees helpdesk operations to ensure reported issues are addressed promptly.

Oversees technical projects in alignment with organizational goals.

Directs the effective delivery of networks, development, and disaster recovery systems and processes.

Manages a team, while working closely with management, external vendors, and advisors.

Prepares financial budgets and presents proposals for capital projects to senior executives.

Researches and recommends new products.

Leads efforts to improve IT procedures.

Provides great customer service to internal guests and ensures their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.

Develops and maintains professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.

Ensures work activities are completed accurately, efficiently, and in a timely manner.

Works safely, including clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.

Maintains regular attendance at scheduled shift and staff meetings.

Maintains professionalism and a friendly and approachable demeanor throughout the workday.

Assists with training/mentoring of new Team Members as requested.

Maintains all appearance standards in accordance with established uniform and appearance guidelines.

Informs manager on duty of any irregularities and unusual situations when they occur.

Keeps a friendly, calm, and helpful demeanor in high-stress situations and a continuously fast-paced environment.

Is honest in all interactions and displays a high degree of integrity.

Works independently with little to no supervision or as part of a team is required.

Must be and remain compliant with all legal or company regulations for working in the industry.

EDUCATION AND EXPERIENCE:

Must be 21 years of age or older with a high school diploma or general education degree (GED).

Must pass all required pre-screening and background checks.

Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.

Must be able to obtain and maintain a valid Wyoming gaming license.

PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to move in and around the work area throughout the entire workday.

Must be able to sit, stand or walk for extended periods of time.

Must be able to repeat the same movements.

Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.

Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.

Must be able to answer all inquiries and provides assistance and information in a professional and accurate manner.

Must be able to access and interpret information on computer screens.

Must be able to work in environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.

Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.

Requires the ability to distinguish letters or symbols and eye hand coordination.