Dunkin Supervisor

Job Summary:

The Dunkin? Supervisor is responsible for directing the daily operations of a single store. Operates in accordance with prescribed policies and practices. Ensures compliance with standards for customer relations, food costs, safety, sanitation, and product preparation and merchandising. May participate in image-building activities within the local community. As the highest management position within unit, the Dunkin? Supervisor is accountable for the unit and its operations at all times whether physically present or not.

Duties/Responsibilities:

• Responsible for professional growth & development of assistant managers, shift leaders and sales associates.
• Responsible for assessing all store employees? performance.
• Responsible for partnering with the Executive Chef/F&B Director and share shift crew best practices and drive store growth and performance.
• Partner with the Executive Chef/F&B Director and share shift crew best practices and drive store growth and performance.
• Handles disciplinary action and terminations of store staff (when necessary), following company policies and practices.
• Interacts with guests, monitoring store performance based on guest feedback and following up on consumer care compliments and complaints.
• Provides ongoing training as needed regarding new products, promotions, policies, etc.
• Compliant with all federal, state and local labor laws.
• Ensures store budget is met per district manager/franchisee.
• Ensures proper execution of new product introductions and marketing programs within store.
• Completes weekly food and paper inventory.
• Completes DCP and other vendor orders weekly or as needed.
• Completes temperature & coffee calibration logs, and provide product order and throwaway sheets to central production facility daily. Also completes the red and blue book.
• Completes daily cash management functions (cash reports, deposits etc. in its entirety).
• Completes weekly schedule for store personnel.
• Responsible for achieving satisfactory and passing scores on all Mystery Shop visits, store visits, ROR, Retail Food Safety & Sanitation Inspections follow up is required on all network and regulatory visits.
• Responsible for creating store action plans to drive store performance around areas of opportunity.
• Responsible for the daily maintenance of all equipment, stock areas, sales areas, building and grounds.
• Conducts random morning, afternoon and evening store visits to ensure compliance with store policies and procedures.
• Ensures proper staff levels at all times for optimum scheduled times.
• Conducting regular travel paths throughout your shift and taking action on there results.
• Ensure that on every shift the person in charge is running the operations by shift coaching.

Required Skills/Abilities:

• Ability to maintain a warm and friendly demeanor at all times.
• Ability to communicate both verbally and in writing.
• Basic mathematic skills.
• Ability to anticipate and understand guests? needs and exceed their expectations.
• Demonstrated ability to set compelling targets and deliver on commitments.
• Excellent problem solving and decision-making skills.
• Strong interpersonal and leadership skills.
• Demonstrated ability to build effective teams.
• Demonstrated ability to use judgment, tact, and diplomacy to effectively resolve conflicts.
• Proficient in Microsoft Office.
• Ability to earn a ServSafe certification.

Education and Experience:

• High school diploma or GED preferred.
• 2 years experience in a supervisory or management role.
• 2 years experience in a food service/retail environment.

Physical Requirements:

• Employee is regularly required to stand, walk; use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell.
• Employees must be able to lift, push or pull up to 50 pounds.

Starting salary $43,888/year plus paid time off, medical, dental and vision insurance. Must be 21 or older and able to pass drug screen and background check.