What are the responsibilities and job description for the Customer Success Specialist position at x.ai?
Are you prepared to join the X team and help build the ultimate real-time information-sharing app, revolutionizing how people connect? At X, we're on a mission to become the trusted global digital public square, committed to protecting freedom of speech and building the future unlimited interactivity. Our goal is to empower every user to freely create and share ideas, fostering open public discourse without barriers. Join us in shaping this thrilling journey where your contribution will be invaluable to our success!
Location; NYC or LA
Who We Are :
X is creating a world-class team of media professionals, and seeking an experienced Customer Success Specialist to develop both our Managed and Self-Serve clients. In this role, you will provide strategic support to SMB's highest value customers, help them succeed on X and enable their revenue growth through proactive outreach, account optimizations and upsell opportunities. You will perform a combination of Account Manager and Client Partner roles for a set book of business each quarter while aiming to achieve quarterly targets.
What You'll Do :
- Drive revenue for X by developing trusted relationships and partnerships with your customers
- Partner closely with new and existing customers to use X to solve their marketing and advertising challenges
- Deliver compelling sales pitches to show how X's advertising products can be used to connect with their customers and grow their business
- Regularly update your customers on new X products as well as best practice utilization for their businesses
- Help your customers create and execute effective campaigns, measure results, and renew partnerships to drive revenue growth.
- Use internal tools, dashboards, and key performance metrics to analyze and improve advertising programs and deliver against client's objectives.
- Provide feedback to X's product and internal tools teams to help us scale our services and advertising platform.
- Resolve campaign issues in a timely and productive manner by identifying and implementing process improvements.
Who You Are :
