What are the responsibilities and job description for the Client Care Coordinator (Bilingual English/Spanish) position at X-Treme Care, LLC?
We are seeking a dedicated and dynamic Client Care Coordinator to join our team. The ideal candidate must be bilingual in English/Spanish.
Responsibilities:
- Coordinate and schedule appointments for health workers, ensuring all appointments are accurately updated in the master list and corresponding notes are maintained
- Collect files, assign members, and monitor the performance of Community Health Workers (CHWs) to ensure they are able to complete 40 visits per week
- Ensure all required surveys are completed in a timely manner
- Provide exceptional customer service and support to clients
- Handle client inquiries and resolve issues promptly and professionally
- Manage client accounts and maintain accurate records
- Utilize Excel for data entry, reporting, and analysis
- Communicate effectively with clients in both English and Spanish
Requirements:
- Bilingual in English/Spanish
- Proficient in Microsoft Excel
- Excellent customer service skills
- Strong communication and interpersonal abilities
- Ability to lift, push, and pull at least 20 lbs or more
Preferred Qualifications:
- Previous experience in a client care or customer service role
- Familiarity with [insert any relevant software or tools]
- Ability to work well in a team environment
We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Job Type: Full-time
Pay: $20.00 per hour
Expected hours: 40 per week
Schedule:
- Monday to Friday
Language:
- Spanish and English (Preferred)
Ability to Commute:
- Bayside, NY 11361 (Required)
Work Location: In person
Salary : $20