What are the responsibilities and job description for the PM Front Desk Membership Associate position at X3 Sports?
Front Desk Coordinator
Are you extraordinary and an enthusiastic, self-motivated, and determined customer service person looking for an opportunity to join a dynamic team of fitness-minded individuals? If so, please read on!
X3 Sports, a fast growing, fun company and a leader in the fitness industry offering kickboxing, boxing, martial arts and sports training for both fitness & competition, is looking for energetic, goal-oriented, and fitness-minded front desk coordinators for our four metro-Atlanta locations.
The X3 Sports Front Desk Coordinator is the first and last person members and guests see and interact with the most. You must be friendly, helpful, and efficient with a positive attitude and a ready smile. Responsibilities of the X3 Sports Front Desk Coordinator include answering the phone and routing calls; greeting members and guests; opening and closing the club; addressing and rectifying member concerns; charging for miscellaneous purchases and fees; manning the front desk/reception area during specified shift/times; notating customer calls/actions to customer profiles; accurately using X3 Sports software; and providing exceptional customer service. Looking for fitness minded individuals with experience within the hospitality industry; knowledge and love of fitness, and experience with a POS system.
This is an entry-level position. Must be available to work evenings and weekends. Fulltime and part time shifts available. The typical part time weekly schedule offers plenty of opportunities to pick up additional shifts. NO PHONE CALLS PLEASE. APPLICANTS MUST BE 18 OR OLDER
What's in it For You?
- Competitive Compensation
- Comprehensive Benefits
- Gym Membership with Access to All Offerings
- Growth Opportunities
Traits We Seek:
- Friendly and Approachable
- Strong communication and interpersonal skills
- Polite and courteous manner regardless of the situation
- Relationship Building Skills
- Flexibility
- Accommodating to the needs of others
- Ability to calmly manage difficult situations, guests, members, and/or employees
- Excellent organizational skills
- Ability to balance and manage conflicting demands and situations
- Commitment to and knowledge of X3 Sports
- Basic computer and math skills
- Willingness to go the extra mile especially at busy times
- Belief in a high level of customer service
- Ability to multi-task
- Patient, courteous, empathic listener
- Enthusiastic approach to all aspects of the position
- Friendly, helpful, and happy personality
- Neat appearance
- Attention to Detail
- Takes initiative
- Motivated
- Self-Motivated
- Team Player
- A "Do What Ever It Takes" Attitude
- Management and Conflict Resolution Skills
- Genuine Interest in Fitness
Please Note: Front Desk Team shifts include night and weekends with work hours between 5:45AM to 9PM Monday through Friday and 8AM to 3PM Saturday. Ensure you have this availability prior to applying for a position.