What are the responsibilities and job description for the Assistant Housekeeping Manager - Grand Hotel position at Xanterra Travel Collection?
Overview:
Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!
Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!
We’re hiring an Assistant Housekeeping Manager to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!
Job Summary:
The Assistant Housekeeping Manager is responsible for the general administration and operation of the Housekeeping Department (Rooms, Floors, Public Area), and provides supervision, direction and leadership to ensure friendly, efficient and customer-oriented service in the Housekeeping and Laundry department. Works closely and professionally with Front Office, Maintenance, GM, suppliers and outside contractors.
The Details:
Position Type: Full-Time, Year-Round
Pay: $22.25 per hour
Schedule: May include weekends, evenings, and holidays.
Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.
Life at The Grand Hotel:
Live. Work. Explore. as a part of our Lodging team at The Grand Hotel at the Grand Canyon!
Are you enthusiastic about caring for the comfort of guests while creating memories that last a lifetime? The Grand Hotel at The Grand Canyon - the only 3-diamond hotel in Tusayan, Arizona - has 121 standard and deluxe rooms, a retail store and the Canyon Star Steakhouse and Saloon. No matter what your job is, you play an essential role in providing warm and friendly hospitality to our guests!
We’re hiring an Assistant Housekeeping Manager to Live. Work. Explore. just one mile from the entrance to the iconic south rim of Grand Canyon National Park!
Job Summary:
The Assistant Housekeeping Manager is responsible for the general administration and operation of the Housekeeping Department (Rooms, Floors, Public Area), and provides supervision, direction and leadership to ensure friendly, efficient and customer-oriented service in the Housekeeping and Laundry department. Works closely and professionally with Front Office, Maintenance, GM, suppliers and outside contractors.
The Details:
Position Type: Full-Time, Year-Round
Pay: $22.25 per hour
Schedule: May include weekends, evenings, and holidays.
Why The Grand Hotel at the Grand Canyon?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the only 3-diamond hotel in the region and one of the few area hotels with an indoor heated swimming pool and hot tub.
Life at The Grand Hotel:
- Low-cost employee housing (dormitory-style) and on-site employee meals (cafeteria-style)
- Free on-site laundry facility, free shuttle service, Wi-Fi, and satellite TV
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits and Perks:
- Free entry to Grand Canyon National Park
- Free Grand Canyon Railway Train rides
- Planned employee trips and activities
- Exclusive retail and dining discounts at The Grand Hotel and other Xanterra properties
- 15% Verizon service/products discount
- Access to hotel fitness center and pool
- $350 Referral Bonus Program
- The adventure of a lifetime!
- Fully understand and support Xanterra Mission Statement and Core Values.
- Focus on always providing exceptional quality of service to guests while maximizing profitability, both in how work is conducted and quality of work.
- Ensure adherence for self, and all assigned staff, to all prescribed Company, statutory/regulatory policies, and procedures such as Hospitality Standards, Sustainability, and Health & Safety (EHS) etc.
- Oversee guest room standards of cleanliness and guest satisfaction. Perform and document routine facility inspections and evaluations/thoroughly.
- Oversee performance management of housekeeping and laundry units through effective initial training and on-going trainings, coaching, feedback and discipline as needed.
- Coordinate the cleaning and preparation of guest rooms prior to guest arrival, and after departure. Conduct and/or coordinate final inspections prior to guest arrival per established procedures.
- Work with Lodging Manager to coordinate all maintenance reports and documentation, to include identification, communication, and follow-up for guest rooms and public areas.
- Work with Lodging Manager to coordinate the ongoing cleaning, preparation, and general order of all common areas including restrooms, hallways, and meeting rooms.
- Work with Lodging Manager to coordinate needs to include tours, groups, VIP’s, daily occupancies, out-of-order rooms, and all other special needs that may arise.
- Under the instruction of the Lodging Manager, accurately enter daily data, documenting the rooms cleaned by each housekeeper on payroll spreadsheet.
- Assess overall condition of rooms and building in conjunction with Lodging Manager as needed.
- Assist Lodging Manger to keep an accurate inventory of linens, supplies, furniture and amenities and order to replace or enhance these items in accordance to the prepared budget. Work with Lodging Manager to follow budgetary guidelines.
- Coordinate the scheduling of staff for housekeeping operations and related tasks as necessary.
- Maintain quality communication with department heads across all outlets on relevant topics. Such as changes in operations, maintenance requests, issues that impact in-house guests, etc.
- Other duties as assigned.
Preferred Qualifications:
- Working knowledge of Housekeeping operations and procedures acquired through at least 2-3 years’ experience in a hospitality housekeeping supervisory position.
Basic Competencies:
- Strong managerial and leadership skills (conflict resolutions, coaching, development).
- Verbal comprehension (Understand oral and written communications, follow detailed directions to ensure proper delivery and pickup of guest baggage.
- Strong organizational and time management skills (ability to handle multiple priority’s at one time).
- Basic computer skills.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Salary : $22
