Canyon Campground Manager - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our l odging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Campground Manager, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Job Summary:

We are seeking a dynamic and customer-focused Canyon Campground Manager to lead our team in delivering exceptional guest experiences while achieving financial objectives. The successful candidate will excel in resolving guest issues, training staff, and managing operational tasks such as scheduling, accounting, and facility maintenance. This role offers the opportunity to develop leadership skills, enforce company policies, and contribute to a positive work environment in a unique and beautiful setting.

The Details:

Position Type: Seasonal

Season Dates: May 1st - September 22nd

Schedule: Typical schedule is 40 hours, 5 days per week (will include weekends, evenings, and holidays)

Why Yellowstone National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Employee housing (dormitory-style or RV site) and on-site employee meals (cafeteria-style) provided
• Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
  
  

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
  
  

Perks:

• Free Yellowstone & Grand Teton National Park pass
• Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
• Access to discounted services at Yellowstone Medical Clinics operated by STGi
• Employee discounts at local gateway communities
• Retail, Lodging and Travel Discounts
• $350 Referral Bonus Program
• The adventure of a lifetime!
  
  

Responsibilities

• Perform all duties toward the goal of maximizing guest service while meeting or exceeding financial goals.
• Resolve guest problems skillfully with a willingness and desire to understand a guest's viewpoint and to take necessary steps so that the guest is satisfied when they leave.
• Train staff to resolve guest problems skillfully with a willingness and desire to understand a guest’s viewpoint and to take necessary steps so that the guest is satisfied when they leave.
• Address employee concerns.
• Develop the Assistant Campground Manager through leading by example, training, and constructive feedback.
• Assist the Assistant Campground Manager and Lead Attendant(s) in providing constructive feedback, HIGs, and documentation when needed to the staff.
• Ensure that CG personnel are offering Yellowstone Forever Donation to guests during the check-in process.
• Regulate shift coverage for optimum effectiveness by scheduling staff according to business levels and labor standards.
• Maintain an accurate computerized guest registration system by monitoring out-of-order sites, maintenance holds, retains, double bookings, and other reservations.
• Ensure Kronos is being reviewed, approved daily, and complete payroll reports on a daily/weekly basis for all CG/CS personnel.
• Oversee accounting procedures: proper bank storage, accurate cashier reports, cash drops, and handling of payments and refunds on the Lodging Management System.
• Managers at Madison Campground and Fishing Bridge RV Park will also handle the Controller functions for their operations following correct procedures as trained by GAO.
• Ensure daily paperwork is completed in a timely manner and accurately, including daily reports, Manager’s Log, EOA form, and guest refund tracking sheets.
• Control the inventory of supplies and forms and ensure inventories are taken prior to orders being placed.
• Assure timely inspections and repair of CG/CS facilities.
• Organize and maintain CG/CS records and equipment in accordance with Lodging Department policies.
• Ensure PCI Compliance guidelines are trained, followed, and enforced.
• Ensure lost and found and Key Security policies are trained, followed, and enforced.
• Ensure that the CG/CS staff is following Xanterra’s environmental policies and procedures.
• Become familiar with and train emergency fire evacuation and safety procedures as needed.
• Perform other duties as assigned
  
  

Qualifications

• Human relations skills. Must be a "people-person" who thrives on public contact
• Strong management skills, including ability to supervise and motivate employees.
• Ability to train and fine tune skills of the employees in a logical and professional manner.
• Ability to work quickly and thoroughly when under pressure.
• Knowledge of basic computer programs (Word, Excel and Outlook).
• Ability to effectively handle and prioritize multiple situations and tasks.
• Must be flexible and open to changes in procedures.
• Strong organizational and administrative skills
• Communication, sales, accounting, and computer skills .
• Drivers License for driving company vehicles
  
  

Physical Requirements include:

• Standing for long periods of time and walking up in down stairs as well as outdoors
• Lifting/carrying up to 40 lbs
• Frequent standing, walking, reaching outward and above the shoulder for up to 6 hours per shift.
• Repetitive motion of arms, wrist, and hands for up to 7 hours per shift.
• Moving boxes of firewood and bags of ice outward and above the shoulder to a maximum height of 5’6” for extended periods.
  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.