Employee Relations Specialist - Glacier National Park

Overview

Live. Work. Explore. as a part of our Human Resources team in Glacier National Park!

At Glacier National Park Lodges, we depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will be a proud steward of the park and play an essential role in providing warm and friendly hospitality to all our guests.

We’re hiring an Employee Relations Specialist to Live. Work. Explore. this summer!

Job Summary:

In consultation with the Director of Human Resources, this position will assist in managing all phases of the Human Resources operation for the east side properties of Glacier National Park Lodges. This includes Many Glacier Hotel, Rising Sun Motor Inn, and the Beargrass Place Employee Housing Property.

The Details:

Position Type: Seasonal

Season Dates: mid-April through late-May 2025

Pay: Starting at $1,820.00 bi-weekly

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Glacier National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are an authorized concessionaire in Glacier, and proud stewards of the park.

Life in Glacier:

• Free shared employee housing and on-site employee meals (cafeteria-style)
• Free on-site laundry facility, employee shuttle service, Wi-Fi (limited bandwidth)
• Fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world
• The adventure of a lifetime!
  
  

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
  
  

Perks:

• Free Glacier National Park pass
• Free Red Bus Tours (if available)
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
  
  

Responsibilities

• Provide support to the Glacier HR team during the employee check-in and onboarding process during the early part of the season (April through early June).
• Establish strong and collaborative relationships with the Location Managers & Assistant Location Managers, HR team, department managers, and employees on location. Represent the HR department and Company in a professional and cooperative manner at all times.
• Provide a sounding board for employees at all levels; handle personnel issues with sensitivity and confidentiality as required; resolve issues in a tactful and timely manner. When appropriate, utilize and/or provide employees with available support resources and make appropriate referrals. Make proper judgment calls regarding escalation of issues including dorm compliance issues, employee relations issues, NPS violations, interpersonal conflicts, workplace concerns, etc.
• Serve as a primary resource for investigations in highly sensitive areas including claims of harassment, discrimination, threats of violence, etc. Perform thorough, timely, and effective investigations, conducting sensitive interviews and involving others as appropriate. Make recommendations and reach conclusions using judgement and application of policy and precedence. Involve and/or communicate necessary information to the Director of Human Resources, Operations, and Leadership.
• Respond to requests and concerns from Employees, Support Staff, Management Staff, NPS and others as appropriate.
• Maintain high standards of guest service and confidentiality when interacting with staff.
• Ensure main HR office is copied on relevant documents in a timely manner.
• Provide proper level of security and confidentiality around employee files and information.
• Serve as a role model for employees. The minimum expected is maintaining a professional demeanor at all times, the personal observation of all Xanterra Parks & Resorts policies, state and federal laws.
• Support efforts of fellow HR staff members and contribute to team effort in whatever capacity may be needed.
• Conduct exit interviews, actively monitor turnover trends and identify areas of concern related to retention at the property level.
• Assist with employee communication, recognition, and engagement initiatives.
• Attend various location and department meetings on a regular basis and contribute useful information as appropriate. Share information gained in meetings with HR Director in an effort to support effective location communication.
• Communicate appropriately and accurately on open positions both on-location and park-wide. Direct employees appropriately on both internal applications and transfer applications.
• Other duties as assigned by the Director of Human Resources.
  
  

Qualifications

• Previous experience handling Employee Relations and conducting investigations strongly preferred.
• Strong interpersonal and communication skills.
• Basic knowledge of Xanterra Parks & Resorts policies and procedures.
• Basic knowledge of residence life policies.
• Basic knowledge of Company and NPS rules and regulations.
• Ability to work independently.
• Leadership skills.
• Possess a valid driver’s license and a good driving record.
  
  

Physical Requirements include:

• Ability to walk moderate distances and climb stairs multiple times throughout shift.
• Ability to perform general office functions.
• Must be able to walk on uneven terrain, including icy and snow covered areas.
  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.