Housekeeping Trainer - Yellowstone National Park

Overview

Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park!

Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Lodging Housekeeping Trainer, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly.

Job Summary:

The Lodging Housekeeping Trainer is responsible for the training and support of the Housekeeping operations parkwide in Yellowstone. The role will serve two major functions: incoming employee training and continued on-site and remote support/development. They will assist in training content creation, facilitate content delivery, work closely with the managers and line-level staff, provide subject matter expertise in Housekeeping operation, maintain and grow working relationships with Hotel Managers and field staff, assist with Housekeeping staff shortages where needed and at the direction of the Manager of Housekeeping Operations.

The Details:

Position Type: Seasonal

Season Dates: March - November

Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)

Why Yellowstone National Park?

We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.

Life in Yellowstone:

• Live in our nation’s first National Park! Seasonal employees are guaranteed dormitory-style housing at low cost that includes Wi-Fi (limited bandwidth), laundry, and all utilities ($45.74 tax per two-week pay period)
• All meals provided at low cost including breakfast, lunch, and dinner ($170.81 tax per two-week pay period)
• No Wyoming state taxes deducted from your paycheck
• A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
• Meet people of all ages from all over the country and world!
  
  

Benefits:

• Employee Assistance Program
• Wellness Program
• Learning and Development Program
  
  

Perks:

• Free Yellowstone National Park pass
• FreeEmployee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more).
• Employee discounts at local gateway communities
• Access to maintained campgrounds and back country campsites inside and around the park
• Retail, Lodging and Travel Discounts
• Planned employee trips and activities
• 15% Verizon service/products discount
• $350 Referral Bonus Program
• The adventure of a lifetime!
  
  

Responsibilities

Responsibilities:

• Responsible for training incoming employees on job-specific skills related to Housekeeping positions. The Housekeeping Trainer will utilize the materials created by the Learning and Development and Support teams in a consistent, positive and thorough manner. This includes ensuring understanding and consistency of processes and policies parkwide.
• Responsible for refresher training and skills reinforcement throughout the season.
• Frequent trips (as directed by the MHSKO) to Housekeeping operations for the purposes of: assisting understaffed teams, new role transition, and ensuring maintenance of Legendary Hospitality standards.
• When not actively engaged in the field, the Housekeeping Trainer will be available by phone to answer questions and provide advice to their Houskeeping teams.
• When not actively engaged in the field, the Housekeeping Trainer will be available by phone to answer questions and provide advice to their Houskeeping teams.
• Build and maintain positive, productive relationships with all relevant partnering departments. In addition to the Housekeeping teams, they are expected to establish constructive communication lines with Hotel Managers, offering guidance and suggestions as subject matter experts. The Housekeeping Trainer will also encourage and aid the field in establishing cooperative relationships with departments related to the operation of a Housekeeping team (ex. Front Desk, Warehouse, Human Resources, etc.)
  
  

Qualifications

Qualifications:

• Must be 19 years of age and possess a valid US Driver’s License
• High school diploma or equivalent preferred.
• Prior experience in Housekeeping preferred.
• Collaborative and amicable demeanor
• Ability to work both independently and with a variety of personalities
• Strong written and verbal communication skills
• Strong interpersonal and public speaking skills
• Ability to make prompt, realistic, and fair decisions
• Knowledge of Company and Department policies and procedures
  
  

Physical Requirements include:

• Must be able to stand, walk, and bend for extended periods.
• Must be able to lift/carry up to 50 lbs.
• Must be comfortable working in a variety of environments, including guest rooms, outdoor spaces, and back-of-house areas.
• May be exposed to cleaning chemicals and other maintenance-related products.
• In-park travel and overnight stays required
  
  

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.