What are the responsibilities and job description for the Retail Training Specialist - Yellowstone National Park position at Xanterra Travel Collection?
Live. Work. Explore. as a part of our Retail team in Yellowstone National Park!
Yellowstone Retail is looking for a friendly, enthusiastic, and passionate employee to lead, train, and support our retail teams across eleven retail outlets throughout the park. We don't sell souvenirs, we sell memories!
Job Summary:
This role involves managing onboarding and universal training for new employees at Yellowstone, promoting the Legendary Hospitality Mission Statement. Key responsibilities include facilitating management classes, enhancing guest service training, and maintaining positive relationships with department managers. The position also requires tracking training metrics and ensuring accurate training records.
The Details:
Position Type: Seasonal
Season Dates: April 2025 - October 2025
Schedule: Typical schedule is 40 hours, 5 days per week (may include weekends, evenings, and holidays)
Why Yellowstone National Park?
We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park.
Life in Yellowstone:
- Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided
- Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included
- No Wyoming state taxes deducted from your paycheck
- A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
- Meet people of all ages from all over the country and world!
Benefits:
- Employee Assistance Program
- Wellness Program
- Learning and Development Program
Perks:
- Free Yellowstone & Grand Teton National Park pass
- Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
- Access to discounted services at Yellowstone Medical Clinics operated by STGi
- Employee discounts at local gateway communities
- Retail, Lodging and Travel Discounts
- $350 Referral Bonus Program
- The adventure of a lifetime!
Responsibilities
- Manage location universal training and onboarding for staff, incorporating Legendary Hospitality Mission Statement
- Facilitate management classes and drive exemplary guest service training
- Establish positive relationships with department managers to enhance employee and guest experiences
- Observe and evaluate guest interactions to ensure adherence to Legendary Hospitality standards
- Perform administrative functions related to employee training, scheduling, and record-keeping
- Provide weekly metrics reports and identify key indicators of learning transfer
- Model Legendary Hospitality and assist with training at other properties as needed
- Maintain and update learning management system while adhering to company policies and procedures
Qualifications
- Ability to teach, motivate and develop line staff and managers in seasonal hospitality operations
- Project management skills and ability to drive program engagement
- Strong presentation skills and ability to think clearly under pressure and respond accordingly
- Ability to deal with all co-workers, guests and employees professionally with the goal of providing Legendary Hospitality to internal and external guests
- Ability to communicate positively and effectively both verbally and in writing
- Effective organizational skills
- Ability to work with little supervision
- Knowledge of Company policies and procedures helpful
Physical Requirements include:
- Must be able to stand for variable amounts of time, approximately 8 hours
- Must be able to walk for long periods of time
- Must be able to lift and carry a minimum of 20 pounds
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
