Technical Support

We are seeking a skilled and detail-oriented Network Analyst to join our team. The ideal candidate will be responsible for providing end-user support, maintaining local systems and software, and ensuring the seamless operation of our network infrastructure. This role requires strong technical expertise and excellent communication skills.

Responsibilities

• End-User Support Services: Provide technical assistance and support to end-users, addressing issues related to hardware and software.
• Updates and Maintenance: Regularly update and maintain local systems and software to ensure optimal performance and security.
• Software Installation: Install pre-approved software applications using administrative credentials, ensuring compliance with company standards.
• Hardware Setup: Install and configure hardware components, ensuring they are operational and integrated into the existing network.
• Network Configuration and Troubleshooting: Perform on-site network configuration and troubleshooting to resolve connectivity issues and maintain network integrity.
• Phone Infrastructure Support: Provide support for phone systems, including setup, troubleshooting, and maintenance.
• Data Collection Device Support: Assist in the setup and maintenance of data collection devices, such as handheld terminals, ensuring they function correctly.
• Technical Documentation Maintenance: Maintain and continuously update technical documentation, ensuring it reflects current systems and processes.
• Documentation Revisions: Execute revisions and manage version control of technical documents to ensure accuracy and accessibility.
• Data Security Protocols: Implement and enforce data security protocols to protect sensitive information and maintain compliance.
• Vendor Coordination: Coordinate and monitor the activities of third-party vendors on-site, including those related to scanners, printers, and other equipment.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Proven experience in network analysis and support.
• Strong understanding of network configurations and troubleshooting techniques.
• Familiarity with data security protocols and best practices.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team environment.

Job Type: Full-time

Pay: $32,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Hebron, CT 06248 (Required)

Ability to Relocate:

• Hebron, CT 06248: Relocate before starting work (Preferred)

Work Location: In person

Salary : $32,000