Call Center Data Analyst

Position Type:

State: 

City: 

Zip Code:

Overview

AvalonBay Communities, Inc., an equity REIT, has a long-term track record of developing, redeveloping, acquiring and managing distinctive apartment homes in some of the best U.S. markets, and delivering outsized, risk-adjusted returns to shareholders. With equal parts experience and vision, we’ve established a leadership position rooted in our purpose of creating a better way to live and that is always focused on building value for the long term.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

The Role

Responsibilities

The Call Center Data Analyst will create and maintain a wide range of data analytics functions for the Customer Care Center. Responsibilities include creating and maintaining all aspects of data retrieval, reporting, and analysis of performance for the center.

Key Responsibilities

• Build, develop, and maintain departmental data capture and reporting strategies and reporting to include, but not limited to:
  • In-depth analysis and modeling to support all business activities of the Customer Care Center.
  • Preparation of reports regarding productivity, capacity, and inventory status.
  • Compilation and analysis of data for planning and presentation purposes to internal partners, executive management, and other stakeholders
• Development of SQL queries for reporting and analysis
• Implement quality assurance best practices. Dig into the data and make sure the numbers are right and are appropriate for the business need.
• Partnering with department leaders in reporting design and modification. Make recommendations for reporting improvements and data retrieval initiatives.

Qualifications

·         Undergraduate degree or other certification in data analytics, mathematics, statistics, economics, or other numerate field, or in lieu of a degree 3-5 years of progressive responsibility in data analytics.

·         Demonstrated creativity and initiative.

·         SQL experience needed, with SQL Server Management Studio preferred

·         Experience merging and analyzing large, diverse data sources.

·         Ability to explain complex technical material to nontechnical audiences

·         Rock solid MS Excel skills

·      Experience conducting analysis via a statistical package such as R, SAS, STATA, or SPSS is a plus

·         Data visualization skills using software such as Power BI preferred

How AvalonBay Supports You

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.  We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice (https://www.avaloncommunities.com/california-personnel-privacy-notice/)