What are the responsibilities and job description for the ServiceNow Technical Lead position at Xcutives.com Inc?
Job Details
ServiceNow Technical Lead
Job Description
- Develop, configure and customize ServiceNow applications, integrations and services - ITSM, SPM, HAM/SAM, HCM
- Collaborate with customers and stakeholders to translate business requirements into technical solutions
- Identify opportunities to improve business outcomes through automation and advanced ServiceNow capabilities
- Troubleshoot and resolve issues on the ServiceNow Platform as necessary
- Monitor and maintain the ServiceNow Platform, mid-servers and integrations
- Other duties as assigned
Qualifications:
- 5 years of ServiceNow development experience, with 2 years in an Agile team
- Experience with ServiceNow development tools such as workflow, flow designer, business rules, scripts, and Access Control List (ACL) rules
- Knowledge of Agile development methodologies
- Experience working in a global setting
- Ability to quickly learn new concepts and functionality
- Proven ability to manage multiple projects concurrently, prioritize tasks, and meet deadlines
- Experience with IT Service Management (ITSM), Customer Service Management (CSM), Field Service Management (FSM), Service Catalog, and other ServiceNow modules
- Strong analytical and problem-solving skills, with the ability to effectively communicate technical concepts to non-technical stakeholders
- Excellent written and verbal communication skills, with the ability to collaborate effectively across teams and levels of the organization
- Experience integrating ServiceNow with other platforms
- ServiceNow Certified Application Developer (CAD)
- Experience with ServiceNow Orchestration and Integration Hub
- Knowledge of ITIL framework principles and practices
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
