What are the responsibilities and job description for the Program Manager position at XCUTIVES Inc.?
Key Responsibilities:
Vendor Performance:
o Understand the requirements and manage the online portal
o Configure, Monitor SLAs and KPIs, addressing performance issues promptly.
o Escalate and resolve performance concerns.
o Negotiating contracts with suppliers
o Assessing the performance of vendors
o Ensuring vendor compliance with company standards
o Managing vendor billing and disbursements
Contract Management:
o Support contract review and compliance.
o Manage contract renewals, amendments and timelines.
Vendor Relationships:
o Serve as the main contact for vendor communication and issue resolution.
o foster collaboration to ensure service improvements.
Cost Optimization:
o Analyze invoices for accuracy and identify cost-saving opportunities.
o Ensure vendor billing aligns with contract terms.
Reporting & Analytics:
o Generate reports on vendor performance and service delivery metrics.
o Provide insights to improve vendor services.
Risk & Compliance:
o Ensure vendors comply with security, data privacy, and legal standards.
o Identify and mitigate vendor-related risks.
Process Improvement:
o Enhance vendor management processes for efficiency and transparency.
Collaboration:
o Work closely with IT and procurement teams to align vendor services with strategic goals.
Qualifications: BE, BTech
