Key Account Manager - Industrial

About Xenon Arc

At Xenon arc, Inc. our vision is to redefine distribution by transforming the way producers go to market.

Xenon arc serves a diverse range of clients, from billion-dollar companies specializing in industrial solvents and chemical products to major international food ingredients providers, all seeking to drive growth with difficult-to-serve customers, create business and working capital efficiencies, scale technical expertise, and embark on digital transformation.

Our model is uniquely optimized to solve the challenges faced by our clients. Serving as an extension of their brand, we uphold the crucial client-to-customer connection. With trained, focused, and technically savvy teams, we drive sales and service to exceed expectations, use digital platforms to support customer engagement, and optimize distribution functions to alleviate operational pressures.

Xenon arc is not just a distribution solution; we are a strategic partner committed to transforming the way businesses go to market and achieve lasting success.

We are dedicated to creating a personal growth environment where team members are provided opportunities to advance their professional development and are encouraged to explore their passions. We invest in our culture to create a supportive environment that fosters team collaboration and creative problem solving.

The Key Account Manager is responsible for fostering and growing relationships with key customers >$1M in a territory size of >$10M to maximize long-term revenue opportunities and customer satisfaction. They are responsible for developing and executing strategic account plans, driving revenue growth, and ensuring the overall satisfaction and success of our key customers.

FLSA Classification

Exempt

Reports to

Commercial Director

Essential Job Duties

• Develop and nurture strong, long-term relationships with key customers, serving as the primary point of contact for their strategic needs.
• Develop and execute strategic account plans aligned with the organization's overall business objectives
• Identify opportunities for revenue growth within key accounts through cross-selling, upselling, and introducing new products or services
• Lead negotiations for major contracts and agreements with key clients, ensuring mutually beneficial terms
• Manage the profitability of key accounts, ensuring that they contribute positively to the organization's financial goals
• Stay informed about market trends, competitor activities, and industry changes affecting key accounts
• Ensure that the organization's products or services align with the strategic goals and challenges of key clients
• Collaborate with internal teams, including sales, marketing, product development, and customer support, to ensure the delivery of high-quality solutions

Basic Qualifications

• Bachelor’s degree in STEM disciplines or Business Administration, Management, or relevant work experience in a technical field
• 5 years of proven experience in one of the following roles: account management, business sales, business development or, required. Previous experience in a B2B environment, a plus!
• Intermediate proficiency using Microsoft Office Suite is required
• Proven experience in strategic relationship management, including effective communication and negotiation skills
• Experience in customer management and pipeline development
• Entrepreneurial spirit to drive strategic sales and growth
• Strong team player; motivated and extremely customer centric

Benefits:

• We offer competitive benefits: 2 medical plan offering with generous employer contributions, 100% employer paid dental, and vision for employees, a 401k with company match, free parking options, and paid holidays, vacation & sick time!

Location & Commitments

• Full-time, permanent
• Reports to office HQ in Bellevue, WA
• Work Schedule: 4 days in-office, 1 day work from home

Physical Demands

• Must be able to remain in a stationary position
• Must be able to operate a computer

Travel Required

Minimal (up to 10%)

Equal Employment Opportunity Statement

It is the policy of Xenon arc to grant equal employment opportunity to all applicants and employees without regard to race, color, national origin, ethnicity, marital status, parental status, disability, veteran status, age, religion, political affiliation, gender, sex, gender identity, or sexual orientation. It is the intent and desire of Xenon arc that equal employment opportunity will be provided in all phases of the employment relationship. Xa is a Title VII employer and strictly prohibits any type of discrimination or harassment based on any of the characteristics mentioned above. Employment opportunities and pay are and shall be open to all qualified applicants solely based on their experience, skills, and abilities.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.