What are the responsibilities and job description for the IT Administrator position at XenTegra?
About XenTegra
XenTegra is an influential partner in technology solutions, redefining the role of value-added resellers as a VAR 2.0 breaking the mold of the traditional models. We offer a comprehensive suite of IT Managed Services, Support, and advanced technology deployments, enriched by the strategic use of AI to enhance delivery and operational efficiency. Our solutions span Cloud Infrastructure, Virtual Workspaces, IT Service Management, Productivity Applications and Cybersecurity. Our mission is to engage, listen and deliver the right enterprise technologies, fostering a community of innovation and success for our clients and partners.
Position Overview
The IT Administrator role plays a crucial part in helping to keep XenTegra employees productive. IT-related issues can significantly drain employees’ time. The IT Support team helps resolve problems quickly, allowing employees to focus on their work instead of struggling with technical issues. This can result in better overall productivity. In addition to supporting and maintaining laptops and peripherals, the IT Support Team is responsible for responding to requests for services and support coming from internal clients. This role also helps to provide support for evolving technological needs and requirements, improved technical integrations, as well as a focus on core business operations.
This is a hybrid role at the corporate headquarters in Huntersville, North Carolina and is onsite 3 days a week.
Responsibilities
XenTegra is an influential partner in technology solutions, redefining the role of value-added resellers as a VAR 2.0 breaking the mold of the traditional models. We offer a comprehensive suite of IT Managed Services, Support, and advanced technology deployments, enriched by the strategic use of AI to enhance delivery and operational efficiency. Our solutions span Cloud Infrastructure, Virtual Workspaces, IT Service Management, Productivity Applications and Cybersecurity. Our mission is to engage, listen and deliver the right enterprise technologies, fostering a community of innovation and success for our clients and partners.
Position Overview
The IT Administrator role plays a crucial part in helping to keep XenTegra employees productive. IT-related issues can significantly drain employees’ time. The IT Support team helps resolve problems quickly, allowing employees to focus on their work instead of struggling with technical issues. This can result in better overall productivity. In addition to supporting and maintaining laptops and peripherals, the IT Support Team is responsible for responding to requests for services and support coming from internal clients. This role also helps to provide support for evolving technological needs and requirements, improved technical integrations, as well as a focus on core business operations.
This is a hybrid role at the corporate headquarters in Huntersville, North Carolina and is onsite 3 days a week.
Responsibilities
- Provide technical assistance to employees via phone, email, or in-person support for hardware, software, and network issues.
- Diagnose and resolve technical hardware/software issues, ensuring minimal downtime.
- Escalate complex issues to advanced teams and/or management as required.
- Regularly update and maintain operating systems, software, and hardware components to ensure efficient performance.
- Manage user accounts, passwords, and permissions, ensuring security protocols are followed.
- Maintain detailed records of IT issues and resolutions, network configurations, and inventory of IT equipment.
- Bachelor’s Degree (or equivalent) in Information Technology, Computer Networking, or otherwise relevant field.
- Minimum of 5 years working experience in an IT role supporting corporate environments and end-user productivity
- Relevant certifications are considered a plus.
- Problem-Solving: Ability to diagnose issues quickly and accurately. Strong troubleshooting skills, especially under time constraints.
- Communication: Ability to communicate complex technical issues in a clear and easy-to-understand manner to non-technical users. Excellent customer service skills.
- Time Management: Prioritizing IT issues based on severity and business needs. Ability to handle multiple tasks simultaneously.
- Documentation: Strong documentation skills for logging issues, and/or creating user guides. Ability to create and maintain clear instructions for both technical and non-technical users.
- Troubleshooting and repairing computers, printers, and other office hardware.
- Windows OS (Windows 10/11 & Server): administration, configuration, and troubleshooting.
- Experience with Microsoft technologies, including Active Directory, Azure, and Entra ID administration.
- Troubleshooting and supporting software like Microsoft Office Suite (Word, Excel, Outlook), email clients, and productivity tools (e.g., Teams, Slack, etc.).
- Experience using ticketing systems (e.g., ServiceNow) to track and resolve support requests efficiently.
- Understanding of cybersecurity (anti-virus, firewalls, encryption). Experience with user access control and security best practices.
- Be part of a rapidly growing company with a collaborative and customer-focused culture
- Work with cutting-edge technologies and help organizations achieve their IT and business transformation goals
- Competitive salary, benefits, and opportunities for professional growth