Customer Service Coordinator

General Information

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City

Indianapolis

State/Province

Indiana

Country

United States

Department

DELIVERY_ACCOUNT_OPERATIONS

Date

Tuesday, March 18, 2025

Working time

Full-time

Ref#

20035394

Job Level

Individual Contributor

Job Type

Experienced

Job Field

DELIVERY_ACCOUNT_OPERATIONS

Seniority Level

Associate

Currency

USD - United States - US

Annual Base Salary Minimum

33,360

Annual Base Salary Maximum

66,720

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Description & Requirements

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About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Primary Objective / Scope: Receive and process customer requests for print related services at Xerox’s Indianapolis Reprographics & Digital Imaging Center (RDIC)

Requirements

• General understanding of computer technology, including Microsoft Office and Adobe
• Outstanding interpersonal communication skills
• Mental skills for problem-solving, written and verbal communication, information comprehension, acuity, teaching, and ability to work well with others
• Typing near or above 40 wpm
• Ability to lift 30 pounds chest high
  
  

PREFERRED Skills

• Ability to interpret customer instructions to effectively produce production work orders for customer print, scanning or supply requests
• Strong attention to detail, with good organization and multi-tasking skills
• The ability to carefully handle and manage multiple customer orders simultaneously
• The ability to prioritize multiple projects to meet respective deadlines
• The ability to work independently under deadline, and adapt to change
• A willingness to learn new skills
• Previous work experience in a print-for-pay retail environment
  
  

Specific Responsibilities

• Receive customer orders via face-to-face, email, website or phone, and enter orders into a data processing system
• Create work orders for print or scanning services, and printer supplies, for customer pick up or delivery
• Produce quotes for customer requested services or supplies
• Accurately invoice processed work orders
• Prepare customer documents for the digital imaging process
• Check physical documents for quality issues that may complicate the scan process
• Prepare a wide array of document types and conditions for scanning
• Name/Index digital files according to naming mechanisms outlined by the customer and/or RDIC leadership, along with additional post-imaging services
• Other duties as required to meet business needs
  
  

Apply

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