What are the responsibilities and job description for the Field HVAC Service Technician position at XETEX LLC?
Description
Sign-on Bonus: $5,000 paid out after 90 days of successful employment.
About XeteX:
At XeteX, our mission, vision, and values drive our company purpose: “Helping Buildings Breathe Better.” By designing and manufacturing high-performing energy recovery ventilation and air handling solutions for industrial and commercial buildings, XeteX produces a better world for all of us.
XeteX was founded in 1984. In recent years, our Company has experienced unprecedented growth and has been recognized as an eight-time Inc. 5000 Honoree ranking as one of the fastest-growing private companies in America. Our headquarters are located in Coon Rapids, MN and our production facilities are based in La Crosse, WI.
Xetex is teaming with innovation, expertise, and outstanding people. That is why we value our people as our greatest asset! Our employees lead through integrity, apply creativity and talent, invent innovative solutions to meet new demands, and offer effective services/products to be leaders in the industry. By adding your creativity, innovations, and contributions, you take pride in being a valued member of our growth and success.
General Summary:
The Field HVAC Service Technician works both locally in the factory as well as travels to customer locations around the country to provide service work on XeteX custom air handling equipment. Responsible for successful startup of new installations at customer sites, rapid resolution of service and warranty issues, and over all technical support to customers. Apply to join our growing team today at www.xetex.com!
Duties & Responsibilities:
· Communicates with customers via phone, email or face-to-face to answer technical questions.
· Coordinates with the service manager for logistics, planning, and execution of field repairs.
· Delivers prompt, professional solutions for customer inquiries.
· Provides remote troubleshooting to customers on equipment issues.
· Manages new installations at customer locations.
· Travels to customer locations to provide warranty and technical support.
· Assists in training of XeteX employees engaged in service tasks.
· Champions the opinions and suggestions of customers as appropriate to management as part of the continuous improvement process for service.
· Participates as needed with Customer visit and presentations.
· Works onsite during the assembly of new units assisting with wiring, piping, HVAC controls, and refrigeration systems.
· Testing new HVAC units prior to deployment
Requirements
Preferred:
· 2-year HVAC certificate
· EPA or 608 Certification
Minimum:
· 5 years minimum HVAC Industry experience and/or DDC Controls experience.
· Detail-oriented, ability to plan, organize, set priorities and manage multiple projects.
· High level of analytical ability required.
· Strong written and verbal communication skills required.
· Ability to exercise independent judgment and work independently with minimal supervision.
· Working knowledge of Microsoft Office products required.
· Ability to travel independently up to 40%
Physical Requirements:
· Ability to frequently sit, stand, walk, reach with hands and arms length, climb or balance, stoop, kneel, and crouch.
· Must be able to climb a ladder to access equipment.
· Ability to regularly lift and/or move up to 25 pounds, occasionally lift and/or move up to 75 pounds.
Equal Opportunity Employer Statement
XeteX, Inc. is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Benefits
XeteX LLC offers a full benefits package that includes Medical, Dental, Vision, Health Savings Account (HSA), Accident Insurance, Critical Illness Insurance, Voluntary Life Insurance, Company Paid Term Life/AD&D Insurance of $15k, Company Paid Short-Term Disability, Long-Term Disability, Mental Health Program (EAP), Paid Time Off (PTO), and 401K with Company Match.
Salary : $35 - $45
