What are the responsibilities and job description for the I.T. Solutions Analyst position at XETX Business Solutions?
Job Requirements:
- Natural curiosity and aptitude for technology troubleshooting and problem solving
- Must have good critical thinking skills and the ability to devise creative solutions
- Experience with helpdesk support, network analyst/consulting, and/or network administration.
- Experience with network wiring is beneficial.
- Experience with telephone systems (PBX, VOIP, POTS) is beneficial.
- Working knowledge of all Windows OS (Desktop/Server)
- Knowledge of Apple/Linux OS beneficial but not required
- Must be able to demonstrate a “Customer First” approach to support
- Bachelor’s or associate degree in information technology or equivalent experience
- Experience in App Development is beneficial
Job Description:
- Work helpdesk tickets for client issues with PC, network connectivity, WiFi, printing, etc.
- Provide pre-sales support for Xerox MFP’s, (Engage with customer to support sales rep on Xerox features and enhancements to workflows)
- Network installation support for Xerox MFP’s (printing, scanning, web interface, app implementation)
- Customer training on all aspects of Xerox MFP’s (printing, scanning, copying, etc)
- Plan, implement and manage hosted VoIP solutions
- Identification of incremental revenue opportunities and value-added services
- Plan, implement, and troubleshoot PC’s Networks, and software utilized by clients
- Communicate confidently and professionally with customer representatives at all levels
Join our growing team in one of the most desirable areas in the country. As an IT Solutions Analyst working for a locally owned independent Xerox Authorized Sales Agency, you’ll be backed by the world-class resources, products and solutions of Xerox Corporation. We’ll support your career growth with initial and ongoing training.
Other details:
· Full time (40 hours per week)
· Must provide transportation, mileage reimbursement
· Cell phone reimbursement
· Salary based on certifications, training and experience
XETX Business Solutions is the Authorized Xerox Sales Agent in these counties:
· Angelina
· Cherokee
· Nacogdoches
· Panola
· Rusk
· Sabine
· San Augustine
· Shelby
Scott Waller
XETX Business Solutions
424 North Street
Nacogdoches, Texas 75961
Email scott@xetx.com
XETX Business Solutions is an equal opportunity employer.
