What are the responsibilities and job description for the Sr. Customer Success Manager position at Xficient Inc.?
About Xficient
Xficient Inc is a cutting-edge GenAI product and platform company that is pioneering the application of Generative AI technology within the enterprise setting. Xficient is currently focused on solving deep problems for US Healthcare Payers that will lead to transformational changes in efficiency for the industry. Xficient is simultaneously solving many horizontal problems in GenAI that will lead to scalable, hallucination-resistant, privacy-preserving technical solutions with broad applications across a wide swath of enterprise GenAI applications.
Xficient is in a rapid growth phase and is seeking enterprising individuals who are willing to roll up their sleeves and dig into various industry and technical problems. Xficient offers a once-in-a-lifetime opportunity to break into the Generative AI space and be part of a paradigm shift that is going to impact every part of our society. Team members will work on many pioneering solutions that will shape the future of generative AI.
About The Role
We are seeking to welcome a Sr. Customer Success Manager to our expanding team. In this role, you will work directly with customers and internal teams to onboard, manage, and grow Xficient’s expanding customer portfolio. We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our Healthcare TPAs, and who are laser-focused on delivering results. The ideal fit will be an organized, detail-oriented, resourceful, and naturally collaborative individual with a passion for delivering better health care to those who need it most. This is a remote position, requiring occasional travel.
Responsibilities
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Xficient Inc is a cutting-edge GenAI product and platform company that is pioneering the application of Generative AI technology within the enterprise setting. Xficient is currently focused on solving deep problems for US Healthcare Payers that will lead to transformational changes in efficiency for the industry. Xficient is simultaneously solving many horizontal problems in GenAI that will lead to scalable, hallucination-resistant, privacy-preserving technical solutions with broad applications across a wide swath of enterprise GenAI applications.
Xficient is in a rapid growth phase and is seeking enterprising individuals who are willing to roll up their sleeves and dig into various industry and technical problems. Xficient offers a once-in-a-lifetime opportunity to break into the Generative AI space and be part of a paradigm shift that is going to impact every part of our society. Team members will work on many pioneering solutions that will shape the future of generative AI.
About The Role
We are seeking to welcome a Sr. Customer Success Manager to our expanding team. In this role, you will work directly with customers and internal teams to onboard, manage, and grow Xficient’s expanding customer portfolio. We are seeking Customer Success leaders who are comfortable managing a range of accounts, who love building relationships with our Healthcare TPAs, and who are laser-focused on delivering results. The ideal fit will be an organized, detail-oriented, resourceful, and naturally collaborative individual with a passion for delivering better health care to those who need it most. This is a remote position, requiring occasional travel.
Responsibilities
- Manage the end-to-end client lifecycle for a growing list of TPA customers — drive onboarding, engagement, and the demonstration of value;
- Build trusted & strategic relationships with our TPA customers, understanding their needs/objectives;
- Partner with the Implementation team during handoff from Sales to Customer Success;
- Monitor performance and deliver quantifiable & qualitative insights to customers — prove Xficient’s impact via reporting, regular meetings, and quarterly business reviews;
- Advocate for the needs of our customers internally, work with internal teams to solve pain points, and deliver high customer satisfaction scores
- Bachelor’s degree or commensurate professional experience
- Demonstrated ability to work remotely and independently
- 5 years of experience in enterprise-level customer success/account management or roles, ideally in the TPA space
- Ability to work remotely with occasional travel
- Experience building relationships with team members, customer stakeholders, c-level executives, and third party organizations;
- Strong process orientation, with an ability to identify needs and execute projects that improve our Customer Success practice and relationships with partners;
- Strong growth mindset and ability to influence via analytical and story-telling skills;
- Strong project management skills, ability to proatively manage multiple customers and projects simultaneously, keeping stakeholders aligned on key deliverables and timing;
- Comfortable with small teams and adapting to ambiguous start-up environments
- Comprehensive health, dental and vision insurance
- Supplemental Insurance Benefits (Life, AD&D, Disability)
- Health Savings Account or Flexible Spending Account
- One Medical membership
- Flexible PTO plan
- Remote-first company
- Paid company holidays
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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