What are the responsibilities and job description for the Sr. Manager, Product Quality & Reliability position at Xfinity?
Make your mark at Comcast a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast.
Job Summary
The Global Product Quality and Reliability Team creates broad visibility for the Technology and Product organization and leadership into the technical performance and quality of our Entertainment products and infrastructure. The team works globally with end-to-end engineering and operations groups across the org to drive continuous improvement in the reliability and customer experience of products, especially in areas requiring multi-faceted analysis, viewpoints, and programs.
You will be responsible for direct management of support resources and indirect management of a broad cross-functional team consisting of stakeholders at various levels, reviewing data, performing analyses, and overseeing weekly presentation materials to inform and solicit feedback from internal stakeholders about the quality of our Television products, and critically, what teams are doing to better those products. The ideal candidate will be self-directed and work to figure out ways to see improvements others can't and get a highly matrixed organization on-board to support identified needed improvements.
Core Responsibilities :
- Subject matter expert in consumer electronics :
Deep understanding of E2E process of bringing a consumer electronic device to market, from manufacturer development to retail store.
Additional Responsibilities :
Participates in and supports key planning milestones and meetings.
Identifies, confirms, and obtains participation from required cross-functional teams including global Product, Engineering, and Reliability organizations within Technology & Product, along with XUMO as the main stakeholders.
Understands data reporting nuances to make meaningful data comparisons and relevant charts as needed.
Keeps abreast of new developments in relevant technologies, data analytics and machine learning, agile practices, program management best practices, and relevant industry standards.
You will be successful in this role if you have :
Preferred Qualifications :
Skills :
Consumer Electronics Troubleshooting, Data Analytics, Technical Program Management.
Compensation :
This job can be performed in California, and Denver Campus with a Pay Range of $147,936.89 - $252,165.15. Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education :
Bachelor's Degree. While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications : (if applicable)
Relative Work Experience :
7-10 Years. Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
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Salary : $147,937 - $252,165
