Ticket Sales Experience Manager - Memphis Showboats

Job Description

Job Description

Job Title : Ticket Sales and Experience Manager - Memphis Showboats

Reports To : Director of Ticket Sales and Experience

Location : Must be based in Memphis, TN.

About the UFL :

Committed to pushing the boundaries of football and delivering an elevated experience for players, fans, and partners alike, the United Football League (UFL) has redefined spring football. Under the vision of Dwyane Johnson, Dany Garcia, RedBird Capital Partners, FOX, and ESPN, the league is reshaping the football landscape through innovation, fan engagement, and player opportunities. Born from the the groundbreaking 2024 merger of the XFL and USFL, the UFL is poised for growth with its eight teams in the following markets : Arlington (TX), Birmingham (AL), Detroit (MI), Houston (TX), Memphis (TN), San Antonio (TX), St. Louis (MO), and Washington D.C.

About the Position

This position is responsible for assisting in driving new business through the sale of ticket packages, including season tickets, group tickets, and premium seating for the Memphis Showboats. This position will be based in Memphis, TN and will report directly to the team’s Director of Ticket Sales and Experience.

What you will do

Sell UFL ticket packages for designated team

Generate sales through deposit holders, existing leads, as well as develop leads through personal prospecting, referrals, networking, social selling and effective research

Create and develop new business by regularly pitching prospective clients through virtual presentations, face to face meetings, phone prospecting, social selling and group presentations at events

Participate and lead activities at UFL team, and partner events to support ticket sales efforts and promotional initiatives with purpose of selling, networking, gathering leads and meeting new prospects

Regularly seek and attend community, chamber of commerce and other organizations

Effectively handle incoming sales calls from prospective clients for all ticket sales products

Effectively follow up with customers and prospective customers in order to build relationships to help drive business meet and exceed assigned sales goals for all ticket products

Meet and exceed excellent customer service expectations managing a client base of 200 - 400 accounts over the course of the sales cycle from onboarding through the renewal process

Effectively and enthusiastically execute game day activations to provide fans with access and experiences (ie. access to the field, support player autograph sessions, youth clinics, mini games, etc.)

Regularly produce accurate updates on prospecting activity, sales performance, outside appointments and event recaps through the use of Salesforce CRM system

Point of contact for individual business to UFL team and league level management

Contribute positively to a competitive sales team culture and actively participate in sales team meetings and training sessions

Represent the UFL, the team and other partners professionally, with integrity, credibility and good judgment

What you will bring

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree or equivalent experience required

Minimum of 2-years outbound sales experience

Premium and / or ticket sales experience in the sports and entertainment industry preferred

Minor League or start-up sports and entertainment experience preferred

Experience with Microsoft Office and Google Suite products required

Experience with servicing customers preferred

Experience with CRM system, Salesforce preferred

Experience with a ticketing system - Ticketmaster / Archtics preferred

Knowledge / Skills / Abilities

Ability to maintain professional behavior and appearance

Ability to demonstrate uncompromised judgment and discretion to protect the confidentiality / privacy of others, as well as company documents and records

Strong sense of self-awareness and emotional intelligence, strong interpersonal conflict resolution, and problem-solving skills

Outstanding customer service and interpersonal communication skills

Solid judgment and interpersonal effectiveness

An interest and ability in serving others as one of the primary functions of their job

Be self-directed and able to work independently

Flexible and reliable team player, both within their department and within the company as a whole

Possess strong communication skills; must be comfortable with engaging in a variety of different communicative modes (verbal, non-verbal, and written) and being attuned to others through strong, active listening skills

Possess a strong ability to manage one's own time and prioritize tasks when given clearly defined goals and objectives

Ability to identify problems, their sources, and their potential solutions while continuing to successfully conduct day-to-day operations without interruption

Strong command of reasoned, measured decision-making based upon analyzing the pros and cons of each potential decision to be made

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Additional Details

Please note, the location of this role must be within the Memphis, TN area.

The role is hybrid, works in a remote office and / or an office environment and will be expected to attend all games and events

Position may require periods of sitting at a desk, frequent bending, moving, lifting, and carrying material weighing up to 20 pounds.

Ability and willingness to work proactively at events sponsored by the UFL, partner organizations and other grassroot opportunities to promote the UFL team in the selected market and develop new business and fan relationships

Local travel to appointments and events

Minimal Travel (

Ability to work a flexible schedule inclusive of weekends, nights and holidays required

Work requires the ability to lift / carry objects routinely as follows :

Light Lifting : No lifting of objects weighing more than 15 pounds on a regular basis.

Equal Employment Opportunity Statement

The UFL maintains a strong policy of equal opportunity in employment. It is our objective to recruit, hire, and retain the most qualified individuals without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other characteristic or status protected by applicable federal, state, or local law. Our equal employment philosophy applies to all aspects of employment, including recruitment, compensation, benefits, training, promotions, transfers, job benefits, and terminations.