What are the responsibilities and job description for the Revenue Operations Coordinator - In Office position at XFS Global LLC?
Position Overview:
We are seeking a Revenue Operations Coordinator to help enhance the overall customer journey and ensure our customers receive exceptional service at every touchpoint. The ideal candidate will be responsible for supporting the customer experience team, coordinating various customer-related processes, and assisting with day-to-day operations that drive customer satisfaction and loyalty.
Key Responsibilities:
- Assist in the creation and implementation of customer experience strategies to improve customer satisfaction and loyalty.
- Respond to customer inquiries through various communication channels (phone, email, chat, etc.) in a timely and professional manner.
- Coordinate and follow up on customer requests or concerns to ensure issues are resolved efficiently.
- Monitor customer feedback, including surveys and reviews, and relay insights to the team for action.
- Maintain and update customer records in the CRM system to ensure accuracy and completeness.
- Assist with customer onboarding and training as needed, ensuring smooth transitions for new customers.
- Work closely with cross-functional teams, including sales, marketing, and production, accounting, shipping, and service to address customer needs and challenges.
- Provide administrative support for customer experience initiatives, including scheduling meetings, preparing reports, and organizing events or webinars.
- Assist in the development of customer experience training materials and resources.
- Help track and report on key customer experience metrics (e.g., satisfaction scores, response times, etc.).
- Support the resolution of escalated customer issues, collaborating with the appropriate departments to find solutions.
Qualifications:
- Bachelor’s degree in Business, Communications, or a related field (or equivalent work experience).
- 1-2 years of experience in customer service, customer experience, or a similar role.
- Excellent written and verbal communication skills.
- Strong organizational skills with attention to detail.
- Ability to handle multiple tasks simultaneously in a fast-paced environment.
- Familiarity with CRM software (e.g., Salesforce, HubSpot) and other customer service tools.
- Empathy and a strong desire to deliver outstanding customer service.
- Problem-solving skills and the ability to address customer concerns effectively.
Preferred Skills:
- Experience in managing customer relationships primarily in the defense industry.
- Knowledge of customer service best practices and principles.
- Proficiency in Microsoft Office Suite or Google Workspace.
- Bilingual skills (if applicable to the company’s customer base).
Why Join Us:
- Opportunity for career growth within the customer experience field.
- A collaborative and supportive team environment.
- Competitive salary and benefits package.
- Chance to directly influence customer satisfaction and success.
XFS is an Equal Opportunity Employer
Job Type: Full-time
Pay: $25.00 - $30.00 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
Work Location: In person
Salary : $25 - $30
