What are the responsibilities and job description for the Product Experience Specialist position at Xidax?
We're searching for a motivated, customer-focused Product Experience Specialist who's eager to enhance the computer-buying experience for our customers. You'll be the friendly expert they can rely on for technical support, advice, and guidance. If you're passionate about customer service, technical support, and sales-and are ready to provide exceptional service-we'd love to hear from you.
Join Xidax, a leader in high-performance computing and innovation. We're dedicated to providing exceptional customer experiences and top-of-the-line products that meet the diverse needs of our clients. Ready to be part of something great? Let's create some incredible tech together!
WHAT THE JOB IS:
- Provide customer support through various channels (phone, email, chat) to resolve technical issues and answer sales inquiries.
- Understand and provide customers with beneficial sales solutions and financing options.
- Resolve issues related to billing, services, and other concerns
- Assist customers in selecting new computers or part upgrades.
- Close new sales by understanding customer appropriate products and services.
- Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and resolutions.
- Stay up-to-date with product knowledge and industry trends to effectively assist and advise customers.
- Collaborate with the sales and technical teams to improve customer service and sales strategies.
- Participate in training sessions to enhance product knowledge and customer service skills
ATTRIBUTES WE'RE LOOKING FOR:
- Excellent phone presentation and communication skills
- 2 years Customer Relations experience
- Be comfortable working with sales and keeping the business of customers.
- Can type 40 wpm
- Knowledge of current PC hardware
- Ability to work full time - schedules may change and vary in hours based upon company needs, weekends are currently required (two consecutive days off.
- Strong understanding of computer hardware and software.
- Excellent communication and interpersonal skills.
- Ability to troubleshoot technical issues and provide clear instructions to customers.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- High school diploma or equivalent; a degree in a related field is a plus.
WHAT WE OFFER:
- Starting rate is $13.00 /hr bonuses!
- Average tenured employee earns $18 an hour.
- Fantastic Culture - We Love our employees. We Work Hard and Play Hard
- Bonuses Based on Performance
- Quality Training - Learn from the best in the industry
- Employee discounts on computer purchases and services
- Full medical, dental, and vision insurance eligibility after 2 months- and lots more!
- Free soda and crunchy ice!
Our call center is conveniently located in Midvale, UT, just off of the 7200 South exit.
Xidax is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.
Salary : $13 - $20