Client Billing Specialist

At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration.

Who are we looking for?

As a Client Bill Specialist, you will maximize customer reimbursement, review client fee schedules and account receivables and provide recommendations as appropriate. A portion of your role will be responsible for invoicing, creating and/or sending reports, and updating patient records. The Client Billing team investigates issues, helps to identify root causes, and communicate possible solutions to customers/sales reps. To be successful in this role, you must possess strong written and verbal communication skills, be comfortable taking on new projects and multitasking.

You may be hired as a Client Billing Specialist, or Sr. Client Billing Specialist based on your depth of skill and breadth of experience.

What will you do?

• Act as the primary point of contact for clients regarding billing inquiries, providing clear explanations of charges, insurance potential coverage, and payment options
• Identify and address client billing concerns, discrepancies, or disputes, working collaboratively with insurance providers and internal teams to resolve issues efficiently. This includes working assigned corrections/edits accordingly whether system administered or coming from our customer base
• Educate clients on their billing statements, insurance billing if needed, and financial responsibilities, helping them make informed decisions
• Maintain accurate records of client interactions, billing issues, and resolutions, ensuring compliance with company policies and regulations
• Research payments and posting payments
• Gather client feedback on billing processes and recommend improvements to enhance client satisfaction and operational efficiency
• Reviewing client invoices; creating, revising, and adjusting as needed
• Other departmental projects or tasks deemed necessary by management
  
  
  

What education and experience do you need?

A combination of the following education and experience factors will be considered:

• High School Diploma; advanced education and/or degree
• High level customer service skills to interact with internal and external teams
• Excellent verbal and written communication skills
• 2 years’ experience in relevant medical billing/collections experience
• Able to multi-task, prioritize and manage time and tasks efficiently
• High proficiency with MS Office & Excel
• Equivalent combination of education and professional experience will be considered
  
  
  

What’s in it for me?

We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!

• Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
• Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
• Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
• Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
• Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities
  
  
  

Why XiFin?

XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company’s revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.

Helping healthcare providers achieve financial strength empowers them to do more good for more people. That’s THE POWER TO DO GOOD.

What does the position pay?

Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $20.00-22.00 hourly compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.

EEO Statement

XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.