Director, RCM Operations

At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration.

Who are we looking for?

The Director, RCM Operations, is responsible for overseeing the complete revenue cycle for assigned accounts. You will lead multiple teams to maximize customer reimbursement, build and maintain relationships with key payors, reviews payor contracts, providing recommendations as appropriate, and generate reports and analyses which support these activities. As the subject matter expert on Revenue Cycle Management, you will employ continuous improvement techniques in refining the operational processes, managing both onshore and offshore staff supporting these operations. The Director displays strong leadership and coaching skills and is able to effectively communicate at all levels of the organization, as well as external.

Of equal importance, the Director will be responsible for the professional development and performance of a team of Managers, Supervisors who will help to oversee workforce management, staffing, scheduling, projects designed to improve performance, goal setting and drive customer success and revenue. US travel is expected for this role, no less than 25%.

You may be hired as a Director or Sr. Director based on your depth of skill and breadth of experience.

What will you do?

• Provide strong, dynamic leadership that mentors, develops, and guides team members to efficiently leverage the value of every call for maximum patient satisfaction
• Develop, maintain, and manage KPIs; consistently report out on and provide feedback to employees to ensure a positive and productive employee experience.
• Participate in strategic and tactical Customer/Operations calls with internal and external teams to monitor productivity and quality
• Identifies reimbursement issues and takes timely steps to resolve
• Sets productivity goals, puts monitors in place, and quickly remediates barriers to achieving those goals at the individual and/or team level
• Monitors and communicates key metrics for customer success
• Ensures the department meets billing compliance and customer reporting requirements
• Confirms all necessary system and workflow adjustments as approved by customers
• Trends in errors and denials, Account Receivable aging management reports
  
  
  

This is an onsite position at our office in Charleston, SC or San Diego, CA office .

What education and experience do you need?

A combination of the following education and experience factors will be considered:

• Bachelor’s degree in Business, Healthcare IT/Mgt, or equivalent experience
• 10 years of relevant business experience working within a fast-paced, challenging revenue cycle operations environment, with significant experience leading teams and people
• Demonstrated revenue cycle data analytics skills and understanding of KPI reporting
• High level of proficiency in MS Office, with advanced knowledge in Excel
• Ability to consistently interact professionally at multiple levels within a client-oriented organization
• Flexibility and adaptability to change according to business needs
• Able to handle high volume case situations and maintain a positive attitude in a fast-paced environment
  
  
  

What’s in it for me?

We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!

• Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
• Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
• Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
• Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
• Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities
  
  
  

Why XiFin?

XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company’s revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.

Helping healthcare providers achieve financial strength empowers them to do more good for more people. That’s THE POWER TO DO GOOD.

What does the position pay:

Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $120,000-145,000 annual compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.

EEO Statement

XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.