What are the responsibilities and job description for the IT Helpdesk Technician position at XiFin, Inc.?
At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration. Won’t you bring your unique talents and perspectives and join us to deliver The Power To Do Good?
Who are we looking for?
The Help Desk Technician is responsible for supporting end users and back-end systems. This position requires excellent communication and interpersonal skills, as well as the ability to resolve problems. This position will be visible throughout the organization as one of the point-of-contacts for technical support and should have the ability and desire to have a positive impact on the IT department and organization.
You may be hired as a Help Desk Technician or Senior Help Desk Technician based on your depth of skill and breadth of experience.
What will you do?
What education and experience do you need?
A combination of the following education and experience factors will be considered:
We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!
XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company’s revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.
Helping healthcare providers achieve financial strength empowers them to do better for more people. That’s THE POWER TO DO GOOD.
What does the position pay:
Compensation is determined by several factors which may include skillset, experience level, and geographic location.
The expected range for this role is $24.00- $30.00 hourly compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.
EEO Statement
XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Who are we looking for?
The Help Desk Technician is responsible for supporting end users and back-end systems. This position requires excellent communication and interpersonal skills, as well as the ability to resolve problems. This position will be visible throughout the organization as one of the point-of-contacts for technical support and should have the ability and desire to have a positive impact on the IT department and organization.
You may be hired as a Help Desk Technician or Senior Help Desk Technician based on your depth of skill and breadth of experience.
What will you do?
- Perform hardware and software installation, configuration, and maintenance.
- Provide desktop OS and application support primarily on the Microsoft platform.
- Upgrade and troubleshoot various workstation and laptop hardware.
- IT support ticket systems, asset tracking, and software compliance
- Email, smartphone and printer support.
- Perform VPN client configuration and support.
- Troubleshoot wired and wireless network issues including minor cable termination.
- Provide basic phone system end user support.
- Member of on-call support rotation as needed.
- Other duties may be assigned.
What education and experience do you need?
A combination of the following education and experience factors will be considered:
- A or Microsoft desktop certification or 2 years relevant work experience in the IT field.
- Endpoint Imaging, deployment, and management experience (Intune)
- Experience with operating and troubleshooting Microsoft Entra (active directory)
- Experience troubleshooting and administering Microsoft Office365
- Able to effectively communicate to employees in all levels of the organization.
- Able to efficiently prioritize support incidents and respond promptly, competently, and patiently.
- Ability to multitask and function in a fast paced, high energy environment
- Strong technical ability and troubleshooting skills.
- Windows 10 and 11 experience.
- Able to regularly lift up to 50 pounds.
We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!
- Dive into a world of cutting-edge healthcare with our comprehensive medical, dental and vision benefits, including telehealth services. Say goodbye to the hassle of prescriptions with our convenient mail-order program for 90-day maintenance medications.
- Our Health Savings Account (HSA) featuring pre-tax deductions and quarterly company contributions (HSA only) puts more money in your pockets!
- Plan for your golden years with confidence through our 401k retirement plan, complete with a company match.
- Fuel your ambition with our Tuition Assistance program, empowering you to reach new heights in your professional journey.
- Finally, experience true well-being with XiFin's BeWell Program, where we champion physical, mental, financial, and social wellness, because your success and happiness are our ultimate priorities.
XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company’s revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.
Helping healthcare providers achieve financial strength empowers them to do better for more people. That’s THE POWER TO DO GOOD.
What does the position pay:
Compensation is determined by several factors which may include skillset, experience level, and geographic location.
The expected range for this role is $24.00- $30.00 hourly compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901.
EEO Statement
XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Salary : $24 - $30
