Support Specialist, LIS

At XiFin, a culture of inclusivity is in our very fabric. We believe that this culture not only creates a more equitable and functional workplace, but also enhances our team members' work experiences by promoting creativity, innovation, and collaboration.

Who are we looking for?

As a Laboratory Information System (LIS) Support Specialist, you will be the primary point of contact for customers experiencing issues or inquiries related to the LIS application. You will provide exceptional technical support, troubleshoot complex system issues, educate customers on system functionalities, and collaborate with internal teams to ensure customer satisfaction. You will play a key role in resolving system challenges, improving workflows, and ensuring smooth integration of LIS with other systems. This role demands a customer-centric mindset, technical expertise, and strong communication skills.

What will you do?

• Customer Support : Respond to customer inquiries related to the LIS system via case management applications, email, phone, or remote meetings. Ensure professional, clear, and timely communication with customers.
• Technical Troubleshooting : Diagnose and resolve issues with LIS applications, including system operation, integrations, and performance. Follow up with customers to ensure timely resolution and closure of cases.
• Education & Training : Provide training on LIS functionalities, workflows, and software components. Educate customers to empower them to effectively use the system.
• Documentation : Document configuration changes, new development requests, and customer interactions in a clear and actionable manner. Maintain up-to-date procedural documentation for both new and existing LIS functionality.
• Collaboration : Work closely with cross-functional teams, including engineering, product development, and vendors, to resolve interface and integration issues. Facilitate communication between departments to ensure seamless issue resolution.
• Testing & Reporting : Assist customers in parallel testing of new software releases and help create customized patient or management reports tailored to customer needs.
• Metrics & Monitoring : Report on customer support metrics and monitor the status of ongoing customer cases. Assist in tracking and reporting key performance indicators (KPIs) related to customer satisfaction and resolution times.
• Continuous Improvement : Identify and recommend opportunities for improving system functionality, workflows, and support processes. Ensure the customer's feedback is incorporated into system improvements and enhancements.
• Customer Advocacy : Serve as a customer advocate by identifying recurring issues and working with internal teams to address long-term solutions.

Performance Metrics & Success Indicators :

Growth & Development :

This is an onsite position in either San Diego, CA, Dallas, TX, or Charleston, SC. Daily support starts at 6 : 00am PST, with potential support for occasional after-hours support or on-call availability depending on the needs of the customer.

What education and experience do you need?

A combination of the following education and experience factors will be considered :

Education & Experience :

Skills & Competencies :

Personal Attributes :

What's in it for me?

We don't just offer benefits; we offer a comprehensive and flexible benefits package tailored for you!

Why XiFin?

XiFin is a healthcare information technology company that empowers healthcare organizations to navigate an increasingly complex and evolving healthcare landscape. Through innovative AI-enabled technologies and services, we deliver operational efficiency, interoperability, and simplicity. The company's revenue cycle management, clinical workflow enablement, laboratory information system, and patient engagement solutions enable organizations to achieve stronger finances, streamline operations, and develop industry-leading business strategies.

Helping healthcare providers achieve financial strength empowers them to do more good for more people. That's THE POWER TO DO GOOD.

What does the position pay :

Compensation is determined by several factors which may include skillset, experience level, and geographic location.

The expected range for this role is $70,000- $90,000 annual compensation. Please note this range is an estimate and actual may vary based on qualifications and experience.

If you are an individual with a disability and would like to request a reasonable accommodation as part of the application or recruiting process, please contact us at 858-436-2901

EEO Statement

XiFin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Salary : $70,000 - $90,000