Data Analyst (Intermediate) - ICE Headquarters
ICE Headquarters, 500 12th Street, SW, Washington, DC 20024 Duties to include but not limited to the following :
- Analyzes ECCO Detention Reporting and Information Line (DRIL), Victims of Immigration Crime
Engagement (VOICE) trends, volume, demographics, and operator metrics to support enforcement
and removal.
Conducts analyses of detention complaints submitted through DHS OIG, ICE OPR, ERO.INFO,ERO.JIC Facilitation of Return Request (FoRR), and other ERO Intake mailboxes or online channels
as directed by the COR.
Conducts research using ICE databases on specific complaints, the individuals submitting thosecomplaints, or other relevant information related to individual queries or systemic issues in ICE
detention.
Possess multi-year experience working with ServiceNow as an end-to-end CMS.Logs all information into a web-based case management system.Works cases and develops summaries of cases to be referred to an ERO Officer / Agent, ERO fieldoffices or ICE headquarters offices for follow-up review and action.
Enters ECCO and agency related information into the Tableau business intelligence and analyticsdatabase.
Provides statistical analysis, and ad hoc reporting as required using the Tableau analytics database.Provides technical writing and editing support.Develops analytics to identify trend lines across multiple data sources within CPD.Examines and evaluate existing business practices and systems and make recommendations in orderto create greater efficiencies and streamline operations, while maintaining or increasing compliance
rates.
Provides compliance rate data and data analytics for programmatic work that have an associatedagency Directive which requires a measurement of compliance or service.
Understands and use predictive analysis and tools to forecast, employ business analytics (includingan enhanced ability to quantify and qualify data) and conduct operational research to identify and
recommend optimal or near-optimal solutions to complex challenges. The vendor will identify,
understand, and provide business analytics by conducting quantitative and qualitative analysis on the
data from the various programs that have cross-points with the ECCO.
Provides programmatic conceptualization on new task that fall into the scope of the contractedprogrammatic work, the vendor will provide support, planning, and database enterprise solutions to
include but is not limited to the strategic deployment of such non- inherently governmental
programmatic work.
Benefits realization and earned value management analysis.All aspects of using RAD applications to include CRM software tools.Experience designing process maps and workflow details.Additional programmatic duties as assigned by the COR. Minimum Qualifications :Bachelor’s degree and three years of related experience; or master’s degree with two years of relatedexperience.
Experience in responding to requests for information, conducting searches in government databases,and developing concise summaries with decision points under tight deadlines.
Excellent reading comprehension, writing and communication skills.Ability to conduct in-depth policy research, quantify the information and produce qualitative andquantitative reports.
Ability to work independently and to manage and prioritize multiple work assignments.Law enforcement experience or experience in interpreting and applying immigration law is preferred.Knowledge and experience working with RAD Apps; to include CRM tools.The ability to read and comprehend documents in English and Spanish is preferred.Must have advanced skills in Microsoft Excel, Word, PowerPoint, and Outlook.
