What are the responsibilities and job description for the Dispatcher/Intermodal Customer Service Representative position at XLR8 Trucklines?
Growing local Intermodal Carrier looking for an experienced Intermodal Customer Service Representative along with dispatch experience. Compensation will be based on experience and knowledge.
IML Experience Required.
Purpose and Scope:
Work with a terminal team to provide service to customers from the initial orders to the completion of the deliveries.
Responsibilities/Essential Functions:
- Perform Prompt and complete data entry
- Enter accurate customer orders in computer systems
- Monitor on-time performance for driver delivery and pick-up
- Develop knowledge base of all customers
- Develop relationships with all customers
- Understand and abide by various customer requirements
- Resolve customer problems promptly and efficiently
- Communicate with Dispatchers to avoid any problems with loads and resolve any issues that may occur
- Trace and monitor existing loads in the system to prevent problems from occurring
- Qualifications:
- Experience in intermodal transportation is required
- Excellent communication abilities, both written and verbal
- Ability to effectively multi-task when necessary
- Bi-lingual (English and Spanish)
- Ability to work independently and make informed decisions
- Ability to perform other duties as assigned
Working Conditions:
Terminal/Office environment: extended working hours may be occasionally necessary
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Monday to Friday
Experience:
- Intermodal Customer Service: 1 year (Required)
Work Location: In person
Salary : $40,000 - $45,000