What are the responsibilities and job description for the L2 Support Engineer position at XOEye Technologies, Inc. (XOi)?
A company is looking for an L2 Support Engineer responsible for providing second-line support for integration and technical issues.Key ResponsibilitiesConsult with clients to understand integration needs and configure client integrationsTroubleshoot and resolve bugs and complex issues that cannot be handled by Level 1 supportCreate documentation of technical support issues and manage issues through resolutionRequired QualificationsBachelor's degree in Computer Science or a related field1 years of experience in technical support or software developmentFamiliarity with common programming languages and databases (e.g., Javascript, Python, SQL)Knowledge of tools such as Sentry, Bugfender, AWS, GitHub, Zendesk, and Jira is a plusFlexibility to work outside of normal business hours as needed
