What are the responsibilities and job description for the Technical Analyst_Atlanta, GA (Onsite) position at Xoriant Corporation?
Job Details
Xoriant is an equal opportunity employer. No person shall be excluded from consideration for employment because of race, ethnicity, religion, caste, gender, gender identity, sexual orientation, marital status, national origin, age, disability or veteran status.
JOB TITLE : Technical Analyst II
LOCATION: Atlanta, GA (onsite)
DURATION: 6 Months (will get extend)
JOB DESCRIPTION:
Qualifications
- Bachelor s degree in related field and 5 years experience
- Working experience supporting end-user computing devices
- Working experience working with incident, problem, and change management,
- Working experience in an I TIL-based environment
- Working experience as a participant in a change management process
- Working experience of Microsoft Office products
- Willingness to travel up to 25%.
- Ability to walk, stand, squat, kneel and climb to perform essential job duties required to troubleshoot, repair, and maintain technology equipment
- Excellent customer service skills required. The ability to meet SLAs and update customer with progress.
- Additional Tech Certification: A , Network , MCP, MCDST
- Apple Certified Support Professional (ACSP)
- Network certificates
- Working experience in Series/AS400 support
- Working experience in wireless (Mobile, Wi-Fi, WAP)
- Working experience in network
- Working experience in audio/visual
- Working experience in Project Management
- Experience communicating with stakeholders.
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