What are the responsibilities and job description for the Internal Service Supervisor position at XOS (X-Ray Optical Systems)?
ABOUT XOS :
XOS is a leading manufacturer of application-specific X-ray analyzers, offering elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum, consumer products, and environmental compliance. For petroleum applications, XOS offers portable, lab, and process analyzers with unrivalled precision at the push of a button. XOS also offers High Definition XRF (HDXRF) analyzers for the detection of toxic elements in consumer products, such as toys and apparel and areas of environmental regulation, like soil and water. XOSs advanced optics and OEM sub-systems can increase precision, speed, and spatial resolution, while decreasing the size, complexity, and cost of the instrument. XOS : Better Analysis Counts.
Responsibilities :
- Manage a team of internal service staff to support internal service business operations and set priorities for efficient resource allocation
- Establish Key Performance Indicators (KPIs) as well as Visual Management and regularly review internal service processes and implement improvements to ensure efficient, high-quality service delivery
- Maintain quality service by enforcing quality workmanship and communication standards through adherence to company standards and policy
- Responsible for recruiting, retaining, and developing talent as well as assessing performance
- Act as a point of contact for service cases for both internal teams and external customers including cross functional collaboration with operations, technical support, field service teams, and sales
- Support strategies for improvement of field & internal service offerings and provide input on new product development and enhancements, especially from a serviceability and support perspective
Responsibilities :
Critical Success Factors : (List of competencies / behaviors needed for this position)
Required Skills / Experience : (List of required skills and experience to perform this position)
Education (List of required Education, Certifications, Training)
Travel Requirements
Key Relationships :
Individuals in this position will have ongoing interaction and communications with the following :
US ONLY :
The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associates position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.
The compensation range for this role is $65000 - $90000 USD per year.
We offer a comprehensive package of benefits including paid time off, medical / dental / vision insurance and 401(k) to eligible employees.
Note : No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Companys sole discretion, consistent with the law.
Salary : $65,000 - $90,000
