Program Manager,CCM

POSITION SUMMARY

The Program Manager, Marine is a strategic execution role critical to expanding a key XOS business line. This position involves managing program assets, ensuring operational excellence, and driving customer satisfaction to protect equipment reliability. The Program Manager will collaborate with the Sales Manager, Marine, to deliver exceptional program value and foster long-term customer relationships. Reporting to VP, Sales and Services, this role combines strategic thinking with hands-on execution.

Why Join Us?

This role offers an opportunity to lead a high-impact program in a fast-paced environment. You’ll work closely with cross-functional teams and customers globally while driving innovation and operational excellence. If you’re looking for a position where you can make a tangible difference and grow professionally, this is your chance.

Key Responsibilities

• Program Asset Management: Lead the transition and deployment of units to new customers, maximizing recurring revenue potential.
• Cross-Functional Collaboration: Coordinate with teams across sales operations, logistics, service, and customer support to ensure seamless program delivery.
• Performance Metrics: Establish and report monthly metrics for sales operations and customer support; develop improvement plans based on insights.
• Cost Optimization: Drive cost evaluation and reduction strategies to ensure profitability.
• Account Management: Maintain accurate account information in ERP and Salesforce systems, including billing, shipping, pricing, and credit.
• Salesforce Administration: Support basic Salesforce functions such as user setup, report/dashboard creation, and tracking management.
• Customer Support Excellence: Partner with the program team to deliver timely engineering reports and maintain high uptime for analytics platforms.
• Proactive Work Style: Implement a fast-paced approach to support global markets effectively.

Qualifications

Critical Success Factors

• Entrepreneurial mindset with matrix organization experience.
• Strong problem-solving and countermeasure skills.
• Superior customer service abilities with a focus on building positive outcomes.
• Strategic thinker capable of developing actionable improvement plans.
• Self-motivated multitasker who excels in balancing priorities.

Required Skills/Experience

• Minimum of 5 years in sales operations or support roles.
• Demonstrated ability to work independently with personal drive.

Desired Skills/Experience

• Program management experience.
• Technical troubleshooting expertise.
• Familiarity with ERP systems like Epicor or equivalent.
• Proficiency in Salesforce.

Education

• Bachelor’s degree required.

Target Travel Requirements:

• 10%

Key Relationships:

• Commercial Team
• Operations and Logistics Team
• Tech Support and Internal Service Team
• Engineering/Software
• Accounting

ABOUT XOS:

XOS is a leading manufacturer of application-specific X-ray analyzers, offering elemental analysis solutions that improve public safety and customer efficiency in industries like petroleum, consumer products, and environmental compliance. For petroleum applications, XOS offers portable, lab, and process analyzers with unrivalled precision at the push of a button. XOS also offers High Definition XRF (HDXRF®) analyzers for the detection of toxic elements in consumer products, such as toys and apparel and areas of environmental regulation, like soil and water. XOS’s advanced optics and OEM sub-systems can increase precision, speed, and spatial resolution, while decreasing the size, complexity, and cost of the instrument. XOS: Better Analysis Counts.

The compensation range for this role is $80000 - $120000 USD per year. This job is also eligible for Incentive Pay.

TO APPLY:

X-Ray Optical Systems, Inc. takes affirmative actions as an equal opportunity employer to attract, promote and retain the most fully qualified candidates without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, ancestry, sexual orientation or gender identity.

Please apply online via our website at https://xos.com/about-xos/careers/