What are the responsibilities and job description for the Sales Support and Customer Service Associate position at XPEL, Inc.?
Overview
We are seeking a dedicated and detail-oriented Customer Sales &Service Coordinator to join our dynamic team. This role is essential in providing exceptional customer support and ensuring a seamless experience for our clients. The ideal candidate will possess strong communication skills, a passion for customer service, and the ability to analyze customer needs effectively.
Core Duties:
- Gaining knowledge of XPEL products; assisting customers with questions on XPEL products and services
- Assist with creating and maintaining installer schedules and scheduling of customer installs
- Track order progress and communicate with customers accordingly
- Check-in vehicles and inspect for pre-existing damages
- Creating estimates, invoicing and billing
- Reporting and processing of RA’s and payment credits.
- Supply and inventory maintenance, ordering supplies or products as necessary to maintain required shelf quantities, and oversee orders for all other designated locations
- Create are review job lists for all locations
- Assisting the Market Manager with administrative and office work as needed
- Occasionally helping to shuttle vehicles from one location to another (current driver license required)
- Other duties as assigned
Job Requirements:
- High School Diploma or GED
- 2 years experience preferred in a sales or administrative role
- Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
- Ability to communicate professionally and effectively
- Excellent phone, interpersonal, and organizational skills
- Demonstrates a sense of urgency and timeliness
- Ability to work independently with limited supervision
- Demonstrates a sense of urgency and timeliness
- Ability to work independently with limited supervision
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
- Sales support: 1 year (Preferred)
Location:
- North Little Rock, AR 72113 (Preferred)
Ability to Commute:
- North Little Rock, AR 72113 (Preferred)
Work Location: In person
Salary : $18 - $20
