What are the responsibilities and job description for the Tech Support Manager position at XpertTech?
**Job Title:** Tech Support Manager
We are seeking a hands-on Tech Support Manager to oversee our Field Tech Support staff. This full-time role involves managing teams that provide phone, remote support, and onsite installations, repairs, and training.
- Manage Field Tech Support staff providing phone, remote support, and onsite services.
- Ensure excellent customer service and technical expertise in hardware and software environments.
- Build servers, install software, and train customers on technical products.
- Travel as required to various customer sites for installations, repairs, and other tasks.
The ideal candidate has:
- Progressed from PC support/administration to management roles.
- Recent experience working in hardware/software environments.
- Hands-on knowledge of Windows Server and SQL.
- Ability to handle customer calls and issues directly if needed.
This is a hands-on management role requiring a strong understanding of technical concepts and ability to travel occasionally.
