Demo

Customer Support Specialist

XPO
Nashua, NH Full Time
POSTED ON 2/21/2025
AVAILABLE BEFORE 5/19/2025

Join Our Team as a Customer Support Specialist at XPO!

Key Requirements :

  • Minimum of 2 years of experience in customer service.
  • Proficient in computer use with strong typing and 10-key skills.
  • Familiarity with Microsoft Office Suite.
  • Willingness to work various shifts, including days, evenings, nights, and weekends.

Preferred Qualifications :

  • Experience in the transportation industry.
  • Exceptional verbal and written communication abilities.
  • Why Choose the Customer Support Specialist Role?

    Compensation and Benefits :

  • Starting pay of $23.52 per hour.
  • Comprehensive health insurance provided from day one.
  • Life and disability insurance coverage.
  • Accumulate up to 13 days of paid time off in your first year.
  • 9 paid company holidays.
  • 401(k) plan with company matching available.
  • Education assistance opportunities.
  • Your Daily Responsibilities :

  • Communicate effectively with terminal and shop teams regarding commercial invoicing.
  • Handle and route phone and video calls during designated work hours.
  • Identify and rectify documentation errors.
  • Perform general clerical duties, including filing, data entry, and billing.
  • Review billing statements for accuracy and process payments.
  • Resolve any invoice matching discrepancies within the accounts payable system.
  • As a Customer Support Specialist, you will need to :

  • Maintain a posture that may require walking or standing for extended periods in a climate-controlled office environment.
  • About XPO :

    XPO is a leading global provider of transportation services, featuring a well-integrated network of personnel, technology, and physical resources. We seek employees who thrive on challenges and can communicate effectively across all situations. Join us at XPO for an opportunity to grow while making a positive impact!

    XPO is proud to be an Equal Opportunity / Affirmative Action employer, and we welcome applications from qualified candidates without regard to race, sex, disability, veteran status, or any protected status. All applicants receiving a conditional job offer may be required to undergo a pre-employment drug test. Please review our candidate privacy statement for more details.

    Salary : $24

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