Demo

Customer Support Specialist

XPO
Hope, MN Full Time
POSTED ON 2/23/2025
AVAILABLE BEFORE 5/21/2025

Join Us As a Customer Support Specialist

What You Need to Thrive in this Role :

  • 2 years of customer service experience
  • Strong proficiency in computers, typing, and 10-key operations
  • Familiarity with Microsoft Office applications
  • Flexibility to work various shifts including days, evenings, nights, and weekends

Desirable Qualifications :

  • Experience in the transportation sector
  • Exceptional verbal and written communication abilities
  • About the Role :

    Compensation and Benefits :

  • Pay range : $21.16 to $24.32 per hour, with annual step progression based on experience and skill set
  • Comprehensive health insurance starting on your first day
  • Life and disability insurance coverage
  • Accrue up to 13 days of paid time off in your first year
  • 9 paid company holidays
  • 401(k) plan with company match
  • Education assistance available
  • Your Daily Responsibilities :

  • Process billing for shipments in accordance with tariffs and pricing agreements
  • Identify and rectify documentation discrepancies
  • Assist customers with inquiries related to shipment tracking, rate quotes, tariff issues, and billing questions
  • Perform general clerical tasks including answering phones, filing, data entry, and billing
  • Manage documentation for overage, shortages, and damaged freight to resolve customer issues
  • Physical Requirements :

  • Ability to walk and / or stand for extended periods on a loading dock that may be slippery and is not climate-controlled
  • About Our Company :

    XPO is a leading global provider of transportation services with a highly integrated network of people, technology, and physical assets. We seek dedicated employees who thrive on challenges and can communicate effectively across all situations. If you're eager for a growth opportunity, consider joining our team at XPO.

    We are proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or other protected characteristics.

    Applicants receiving a conditional offer of employment may be required to pass a pre-employment drug test.

    Note : The responsibilities outlined above are not an exhaustive list of all requirements, duties, and skills for this role. For more information about our privacy practices, review XPO's candidate privacy statement.

    Salary : $21 - $24

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