Demo

Customer Support Specialist

XPO
Nampa, ID Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/21/2025

Join our Team as a Customer Support Specialist at XPO!

What You Will Need to Thrive :

  • Minimum of 2 years of customer service experience
  • Proficient computer, typing, and 10-key skills
  • Familiarity with Microsoft Office Suite
  • Flexibility to work various shifts, including days, evenings, nights, and weekends

Preferred Qualifications :

  • Experience in the transportation industry
  • Exceptional verbal and written communication abilities
  • Your Role as a Customer Support Specialist :

    Compensation and Benefits :

  • Starting pay of $20.10 per hour
  • Comprehensive health insurance benefits starting on your first day
  • Life and disability insurance coverage
  • Accrue up to 13 days of paid time off in your first year
  • 9 paid company holidays
  • 401(k) plan with company matching
  • Education assistance opportunities
  • Daily Responsibilities Include :

  • Billing shipments based on tariffs and pricing agreements
  • Identifying and correcting documentation errors
  • Assisting customers with inquiries on shipment tracing, rate quotes, tariff discrepancies, and billing issues
  • Performing essential clerical duties such as answering and directing calls, filing, data entry, and billing
  • Handling documentation for over, short, and damaged freight to ensure customer satisfaction
  • Physical Requirements :

  • Ability to walk and / or stand for extended periods in a loading dock environment that may be slippery and not climate-controlled
  • About Us :

    XPO is among the top ten global providers of transportation services, with an integrated network of people, technology, and physical assets. We seek candidates who thrive on challenges and can communicate effectively. We are eager to leverage your skills and experience to foster positive outcomes for both you and XPO. If you’re looking for a growth opportunity, we encourage you to join our team!

    XPO is proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran status, or any other protected status.

    All candidates receiving a conditional offer of employment may be required to undergo and pass a pre-employment drug screening.

    The above statements are not an exhaustive list of all required responsibilities and skills for this position.

    Salary : $20

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