What are the responsibilities and job description for the Supervisor position at xpo?
What you’ll need to succeed as a Supervisor, Customer Solutions at XPO
Minimum qualifications :
- Bachelor's degree or equivalent related work or military experience
- 3 years of related experience
Preferred qualifications :
- Strong project planning and development experience
- Experience building and improving processes and establishing metrics to track and illustrate performance
- Proficient in Microsoft Office
- Able to learn new systems quickly
- Available to work extended hours when necessary
- Able to travel occasionally
- Experience in Less-than-Truckload (LTL) freight operations, transportation operations, logistics or a supply chain environment
- Highly organized with proven ability to multitask; able to prioritize workload under pressure and meet deadlines
- Excellent verbal and written communication skills
- Exceptional problem-solving skills
About the Supervisor, Customer Solutions job
Pay, benefits and more :
- Competitive compensation package
- Full health insurance benefits are available on day one
- Life and disability insurance
- Earn up to 15 days of PTO over your first year
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
- Opportunity to participate in a company incentive plan
What you’ll do on a typical day :
- Lead the team to achieve a superior level of customer satisfaction
- Facilitate account onboarding, including scope, training, process documentation, etc.
- Develop customer-specific procedures; lead and ensure continuous process improvement in all customer engagements
- Ensure the team is meeting the expectations of both internal and external customers
- Advocate for best-in-class customer experiences and a customer-focused XPO culture
- Work directly with customers on complex issues to gather the voice of the customer (VOC) data
- Analyze, develop and monitor metrics and key performance indicators; provide appropriate reporting to senior management including opportunities to improve current service offerings
- Collaborate with internal teams to drive continuous improvement
- Promote a high level of employee engagement
- Hire, motivate, mentor and develop direct reports and aid them in achieving their career goals
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you’re looking for a growth opportunity, join us at XPO.
Last updated : 2024-11-15
