What are the responsibilities and job description for the Customer Service - Data Entry position at Xpress Trucking Inc?
Job Title: Customer Service /Data Entry
Schedule/Hours: Monday -Friday 7:30am -4:30pm 40hrs per week
Job Status: Full Time
Pay Range: $18-$20
Job Summary:
A customer service representative to handle the day-to-day operations for customer account - inbound, outbound, scheduling deliveries, outer-island, eastbound shipments, data entry, EDI uploading, long term warehousing, and billing while providing exceptional customer service to all customers, colleagues and community. In addition to the specifics below, we are looking for someone who is motivated, willing to learn and will be a part of a great team.
Requirements:Duties/Responsibilities:
- Multitasking and time management skills, with the ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Provide Excellent Customer Service.
- Answering phones in a professional manner.
- Contact customers to coordinate deliveries and pickups.
- Notify customers of known delays or discrepancies.
- Data entry.
- Promptly communicate with customers and other staff members via phone or email.
- Assist drivers with point of contact for pickups/deliveries.
- Handle misroutes and / or re-route as necessary
- Efficiently identify and handle all necessary shipping documentation.
- Offering administrative support across the organization
- Able to contribute positively as part of a team, helping with various tasks as required.
- Hands-on experience with office equipment.
- Professional attitude and appearance.
Requirements:
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills.
Education and experience:
- High school degree, or equivalent.
- Freight and logistics are a plus.
- Competency in Microsoft applications including Word, Excel, and Outlook.
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at times
This list is not intended to be construed as a complete list of all job duties performed by the person in the position. Management reserves the right to revise or amend duties at any time as the needs of the company and requirements of the job change. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
Salary : $18 - $20
