What are the responsibilities and job description for the Guest Service Associate position at XpresSpa?
Description
At Naples Wax Center (NWC), indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.
As a Guest Service Associate at Naples Wax Center, you would play a pivotal role in delivering top-notch customer service, building lasting relationships with our guests, and contributing to the success of our center. In return, we offer competitive compensation, opportunities for professional development, and a supportive team environment.
We're actively seeking individuals to join our team of courteous, skilled, and driven professionals. Applicants should thrive in a dynamic, fast-paced setting and commit to a minimum of 30 hours per week.
This role will report to the Assistant Manager and Center Manager, providing ample opportunities for growth and development within our organization.
Responsibilities:
Operational Duties:
- Educate guests about current in-center promotions.
- Cultivate and maintain professional relationships with guests.
- Ensure the wax suite is consistently clean and sanitized.
- Encourage guest retention by pre-booking appointments.
- Boost appointment bookings through guest referrals.
- Meet and exceed both individual and center goals.
- Adhere to the assigned schedule provided during the application process.
- Arrange coverage when requesting time off to ensure no conflicting guest bookings.
- Manage the reservation book to maximize efficiency and accommodate guest requests.
- Arrive punctually to work, dressed appropriately with nametag displayed.
- Craft memorable guest experiences using NWC terminology and tailored scripts.
- Fulfill any other duties as assigned.
Team Collaboration
- Collaborate with management and other staff to create a cohesive and positive work environment.
- Participate in team meetings and training sessions to enhance skills and stay informed.
Compliance:
- Adhere to all regulations and polices related to NWC operations.
- Maintain confidentiality regarding participants’ information.
- Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization.
- Follow XWELL policies and procedures related to health and safety.
Facility Maintenance:
- Ensure the cleanliness and orderliness of the NWC.
- Report any maintenance issues to the appropriate personnel.
Required Qualifications:
- Exceptional interpersonal and communication skills, facilitating collaborative work with diverse teams.
Preferred Qualifications:
- Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.?
- Ability to Work in a fast-paced Environment.?
Core Competencies
- Communication
- Results Driven
- Customer Focus
- Teamwork
Benefits:
- Competitive Salary
- Medical Dental, Vision, voluntary insurance plans
- *401K with Corporate Match
- Generous PTO Plan
- *Tuition Reimbursement
If you are ready to take the next step in your career and join a dynamic team dedicated to excellence, we would love to hear from you. Please send your resume to careers@xpresspa.com
We look forward to hearing from you!
*Full-time positions only.
