What are the responsibilities and job description for the Multi-Unit Center Manager position at XpresSpa?
Description
At Naples Wax Center (NWC), indulge in our expansive selection of body and facial waxing services within our luxurious and inviting atmosphere. With membership options and a strong local following, our establishment sees a consistently high influx of guests.
The Multi Unit Manager is responsible for all aspects of sales and operations for Naples Wax Center within a geographic area. This position identifies, attracts, and develops talent to consistently deliver budget, while growing the business. The typical span of control for the position is 3-6 locations. Team Member talent and performance development, as well as sales and operational excellence are central to this role.
Essential Job Functions and Responsibilities:
Field and People Leadership
- Lead Center Performance and inspire the Team to deliver and exceed both revenue and operating budgets.
- Develop the Center Management Team to meet their full potential. Coach, mentor and frequently visit Centers to evaluate and coach performance.
- Identify, recruit, and develop talent across all levels of the Center. Establish proactive partnerships with beauty schools to drive Wax Specialist recruiting.
- Train and role model the expected Naples Wax standards and protocols at all times.
- Holds their team accountable for adhering to the same standards and protocols.
- Effectively communicate and set direction with Center Team. Monitor performance, provide recognition and feedback.
- Ensure each center under supervision is always clean and immaculate and meets all brand standards. Center cleanliness is the responsibility of every employee.
Business Expectations and Rhythms
- Deliver and manage the district’s performance across revenue and KPI’s.
- Review and assess Center and Market KPI’s, daily. Coach and plan accordingly.
- Create effective action plans with Centers to improve daily, weekly, monthly, and annual
- performance.
- Deep mastery and coaching of sales and scripts.
- Manage all aspects of traffic, conversion and staffing to deliver optimal center performance.
- Lead and organize operations, including district payroll, ordering and compliance.
Required Qualifications:
Education / Experience / Qualifications:
- 5 years of related and applicable experience in sales driver management role
- Bachelor’s Degree or applicable related work experience
- Full proficiency of Microsoft Office Suite
- Demonstrated results-oriented leadership
- Self-motivated and process focused
- Team Member Centric
- Outstanding communication skills
- Fun. You must have fun!
Work Environment
- This position requires frequent travel within the geographic area.
- Must be able to work effectively in stressful environments, communicate with others.
- Effectively deal with direct reports and customers and accept constructive feedback from direct supervisors.
- Must be able to change activity frequently and cope with interruptions
- Most work is performed indoors. Temperature is moderate and controlled.
- Must be able to stand or sit at a desk for up to 8 hours per day. Standing, walking and sitting are required. Length of time for these tasks varies from day to day.
- Must be able to exert well-paced ability to maneuver between functions occurring simultaneously.
- Must be able to lift up to 50 lbs. occasionally
- Talking and hearing occur continuously in the process of communicating with clients, employees and above center leadership.
Core Competencies
- Creating the Right Environment
- Looks for ways to develop self by developing professional skills
- Achieving Measurable Results and Optimizing Financial Performance
- Effectively Navigating through Change and Dealing with Ambiguity
Benefits:
- Competitive Salary
- Medical Dental, Vision, voluntary insurance plans
- 401K with Corporate Match
- Generous PTO Plan
- Vacation and sick leave accruals
If you are ready to take the next step in your career and join a dynamic team dedicated to excellence, we would love to hear from you. Please send your resume to careers@xpresspa.com We look forward to hearing from you!
