What are the responsibilities and job description for the Nail Technician position at XpresSpa?
Description
Join us in creating a memorable and relaxing experience for travelers. If you are a talented and enthusiastic Nail Technician looking to thrive in a dynamic environment, we invite you to apply for this opportunity.
We are seeking a skilled and customer-oriented Nail Technician to join our team. As an airport spa Nail Technician, you will be responsible for providing high-quality nail care services to travelers, ensuring they leave with beautifully manicured nails and a positive experience. This position offers a unique opportunity to work in a fast-paced environment, catering to a diverse clientele.
Responsibilities:
Nail Services:
- Perform professional manicure and pedicure services in compliance with hygiene and safety standards.
- Offer a range of nail treatments, including nail shaping, cuticle care, polish application and nail art.
Guest Service:
- Greet guests with a warm and welcoming demeanor, creating a positive first impression.
- Engage with guests to understand their preferences and tailor spa services to meet individual needs.
- Collect and maintain guest profiles and preferences for personalized service.
- Function as a liaison between spa staff and guests to facilitate smooth communication.
- Maintain a professional and ethical approach in all interactions with guests.
Problem Resolution:
- Address and resolve guests concerns or issues promptly and professionally.
- Escalate complex matters to management when necessary.
Appointment Management:
- Schedule appointments and manage the scheduler efficiently.
- Accommodate walk-in customers and manage wait times effectively.
Sales:
- Promote spa services and products to guests.
- Provide information on promotions, packages, and additional services, aiming to enhance guest satisfaction and increase revenue.
- Provide product knowledge and recommendations to customers.
Team Collaboration:
- Collaborate with fellow technicians and Spa staff to create a positive and cohesive work environment.
- Participate in ongoing training and skill development opportunities.
Sanitation and Safety:
- Adhere to strict hygiene and sanitation standards, including proper cleaning and sanitization of massage rooms and equipment.
- Follow spa policies and procedures related to health and safety.
Compliance:
- Adhere to all relevant regulations and polices related to spa operations.
- Maintain confidentiality regarding guests’ information and spa procedures.
- Participate in continued education in your field to remain current on your license.
Required Qualifications
- High School Diploma or GED
- Valid Cosmetology/Nail Technician License.
- Excellent Interpersonal and Communication Skills.
- Willingness to work flexible hours, including early morning, evenings, weekends, and holidays, to accommodate the varying schedules of airport travelers.
Preferred Qualifications:
- Proven experience as a Nail Technician, preferably in a salon or spa setting.
- Strong Attention to Detail and a Passion for Providing Exceptional Customer Service.
- Ability to Work in a fast-paced Environment.
Core Competencies
- Teamwork
- Communication
- Customer Focus
- Results Driven
Benefits:
- Competitive Hourly Wage – Plus Tips.
- Employee Discounts on Products and Services.
- Access to Airport Facilities and amenities.
- Flexible scheduling
- *Medical Denta, Vision, and Pet Insurance
- 401K
- Generous PTO Plan
Join our team, where you will cater to the wellness needs of people on the go, turning their journey into a rejuvenating experience. Please send your resume to careers@xpresspa.com. We look forward to hearing from you!
*Full-time positions only.
