Regional Operations Director (Restaurants) - Orange County/Inland Empire Region

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer:

• Competitive Pay and Partner Perks: Your hard work deserves recognition. We believe in rewarding excellence. Compensation range: $130,000-$170,000 annually, plus bonus!
• Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
• Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.
• Company-Paid Life Insurance: We've got you covered.
• Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
• Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.
• Employee Referral Program: Share the joy of being part of the XRG team with others.
• Safety & Compliance Incentives: Your well-being is our priority. Benefit from our Safety and Compliance Incentive Program as we maintain a secure and compliant work environment.
• Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands.
• Time Off: Recharge and rejuvenate with paid vacation time. Your well-deserved breaks are essential to your productivity and overall happiness.
• Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered with paid sick leave.
• Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
• Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
• Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

PURPOSE

The Regional Operations Director is a multi-unit management role with oversight of 6-8 restaurant locations in the greater Los Angeles area. The Regional Operations Director is responsible for development of manager teams to deliver exceptional results in all facets of the restaurant operation including sales, profitability and labor controls, safety and sanitation, facilities maintenance, and guest experience.

DUTIES & RESPONSIBILITIES

• Provide hands-on leadership to ensure our service standards and product quality are consistently executed. 
• Hire, train, and develop all management for the region with the support of the HR Department; build cohesive management teams that communicate effectively, properly execute company standards, meet operational and financial objectives. 
• Serve as the communication link between the corporate office and the management teams in the region, ensuring an effective flow of information in all directions. 
• Ensure consistent adherence to all company policies and procedures. 
• Consistently monitor and evaluate restaurants in the region by means of direct observation and by conducting restaurants audits on service, cleanliness, and restaurant administration. Follow up to ensure development and implementation of appropriate action plans to address gaps in performance. 
• Ensure that effective performance management is executed throughout the region at all levels. 
• Maximize employee satisfaction through sound management practices and minimizes turnover of both hourly and management employees.
• Assists and/ or completes additional tasks as assigned

QUALIFICATIONS & SKILLS

• Bachelor’s in hospitality and or equivalent work experience preferred but not required
• Proof of eligibility to work in the United States
• Valid Driver’s License
• 21 years of age
• Possession of or the ability to possess all state required work cards 
• Customer service orientation
• Professional attitude and appearance                                  
• Excellent written and verbal communication skills
• Knowledge of MS Office (Word, Excel, Outlook, Access)
• Conflict Resolution skills
• Strong ability to multi-task and in a high paced environment
• Strong communication and people skills
• Excellent organizational and time-management skills
• Must demonstrate commitment, dedication, and self-motivation
• Minimum 5 years restaurant management background in a full-service restaurant environment
• Minimum 2 years at multi-site operations management in full-service restaurant environment
• Advanced working knowledge of restaurant operations, financials, and control systems.
• Demonstrated ability to hire, train, and develop effective management teams.
• The ability to diagnose operational and employee problems and find practical solutions that work.
• Solid performance management skills and the ability to maximize accountability for your team to deliver results.

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

• 60% domestic travel
• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors
• Work in an environment that is subject to varying levels of noise, crowds and smoke, the severity of which depends upon guest volume
• Fast paced, high volume, full service restaurant
• Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Ability to walk long periods of time
• Ability to stand for long periods of time
• Ability to use hands to handle, control, or feel objects, tools, or controls.
• Ability to repeat the same movements for long periods of time
• Ability to understand the speech of another person
• Ability to speak clearly so listeners can understand
• Ability to push and lift up to 50 lbs
• Ability to reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl

DISCLAIMER

This job description is a summary of duties, which you as a Host/ess are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice. 

Salary : $130,000 - $170,000