Regional Training Manager - East Coast, New York, NY

Join the XRG Team: Where Passion for Hospitality Meets Limitless Opportunities!

At Xperience Restaurant Group (XRG), our foundation is built on the unwavering dedication of team members who exude a relentless passion for hospitality. We have set our standards high, never settling for anything less than the extraordinary, because at XRG, we believe in delivering not just meals but unforgettable eXperiences. If you're one of those individuals, we invite you to join our XRG Team!

Why XRG? Here's a Taste of What We Offer:

• Competitive Pay and Partner Perks: Your hard work deserves recognition. Our generous bonus structure(s) through the Profit for Partners Program add an extra layer of reward to your hard work. We believe in rewarding excellence.  Compensation range: $80,000-$95,000 depending on experience. 
• Unique Culture: Our Core Values set us apart, making the XRG culture truly unmatched. Join the #XRGFam and eXperience the difference.
• Comprehensive Benefits: Medical, Dental, Vision, and 401(k) match* - because your well-being matters.
• Company-Paid Life Insurance: We've got you covered.
• Career Growth Opportunities: We thrive on promoting from within, fostering #XperienceRealGrowth for every team member.
• Professional Development Reimbursement Program: Invest in your future with our tuition reimbursement program.
• Employee Referral Program: Share the joy of being part of the XRG team with others.
• Safety & Compliance Incentives: Your well-being is our priority. Benefit from our Safety and Compliance Incentive Program as we maintain a secure and compliant work environment.
• Free Food: Enjoy monthly Meal Card allowances to use at any of our locations/brands.
• Time Off: Recharge and rejuvenate with paid vacation time. Your well-deserved breaks are essential to your productivity and overall happiness.
• Sick Time: Offered in eligible states (CA, CO, AZ, MA, MD, WA, NY, NV, IL), we've got you covered with paid sick leave.
• Financial Well-Being: Exclusive Credit Union Benefits, including Checking/Savings, Loans, and Financial Education.
• Partner Perks: Unlock discounted rates on theme parks, travel, apparel, sports tickets, and more!
• Life Beyond Work: Embrace additional benefits such as pet insurance, legal services, and much more!

Join XRG, where every team member is a valued part of our journey. Discover a workplace that goes beyond expectations, a place where your passion meets endless possibilities. Certified Top Workplaces- 5 years running!

PURPOSE

The Regional Training Manager is a support position to the restaurants. They are tasked in ensuring that all hourly employees and managers are trained properly. Being the knowledge expert in multiple concepts standards, with the goal for great guest satisfaction of dining experiences. Working side by side with the restaurant teams to build strong relationships to strengthen the learning and development of the daily operations in the restaurant.

DUTIES & RESPONSABILITIES

• Work in partnership with GM’s and Regional Directors to validate proper training being executed at the store level. 

• Validating proper training materials and tools are in place at the restaurants. 

• Identifying training materials needed for concepts to further strengthen service standards and menu knowledge. 

• Identifying and certifying trainers at store level for all workgroups. 

• Development of Shift Coordinators and Managers in Training.

• Daily Visit reports on observations of service standards during restaurant visit. 

• Support the rollout of company strategic initiatives.

• Foster a culture of continuous learning, problem solving, professional development, and team engagement within the training team.

• Track and report on training program effectiveness, employee progress, and overall impact on restaurant performance.

• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and on-site visits.

• Ensure all training programs comply with industry regulations, food safety standards, and company policies.

• Develop training materials, manuals, and tools that align with XRG’s brand standards and operational procedures.

• Analyze training needs to develop new training programs. Modify/ improve existing programs while applying principles of learning models and theories. 

• Work within our polished dining concepts to elevate service expectations with strong F&B knowledge.

• Travel to locations in the designated region with potential trips requiring flying out of town for multiple days at a time. 

QUALIFICATIONS & SKILLS

• Strong communication and desire to grow is a must.

• Hospitality mindset, as the guest experience is the measurement of success. 

• Quick Problem-solving abilities with a positive mindset.

• Outstanding interpersonal skills and great team player.

• Must be able to work independently with a high degree of self-initiative.

• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.

• Ability to work well under pressure and adapt to changes in project priorities.

• Must be able to accommodate a flexible work schedule, including weekends and holidays. 

• Experience with Micros, Tabit, Hotschedules a Plus

• Knowledge of using an LMS system prior

• Experience in a polished or fine dining restaurant with elevated service standards

• Proof of eligibility to work in the United States

• High energy and outgoing personality 

• 21 years of age

• Proficient in Microsoft Office, Word, Power point, and Excel; Canva proficient a plus

• Experience in a training capacity of full-service, high-volume restaurant or food and beverage multi-unit environment for a minimum of 3 years. Management experience preferred, otherwise must have full time training experience.  

WORKING CONDITIONS

The working conditions described below are representative of those a team member encounters while performing the essential duties and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and responsibilities of this job.

•   Small to medium office or shared workspace

•   Work varied shifts to include days, nights, weekends and holidays

PHYSICAL REQUIREMENTS

 The physical demands described below are representative of those that must be met by a team member to successfully perform the essential duties and responsibilities of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

•   Ability to sit for long periods of time

•   Ability to use hands to handle, control, or feel objects, tools, or controls.

•   Ability to repeat the same movements for long periods of time

•   Ability to understand the speech of another person

•   Ability to speak clearly so listeners can understand

DISCLAIMER

 This job description is a summary of duties, which you as a Regional Training Manager are expected to perform in your normal course of work. It is by no means an all-inclusive list but is merely a broad guide of expected duties. You should understand that a job description is neither complete nor permanent; it can be modified at any time with or without notice.

Salary : $80,000 - $95,000