Director of Technology

Director of Technology
Onsite - Middletown, Connecticut, Corporate Headquarters

About XSE Group

XSE Group is an established nationwide provider of business technology solutions. Our unique integrated structure leverages tremendous buying power, superior global sourcing relationships, and a nationwide network of distribution centers to offer exceptional expertise, value, and service to our clients. We are a national leader in print, copy, scan, and fax supplies and equipment distribution. We have 40 years of business under our belt, and many of our clients have stayed with us for decades. But, we dont rest on our laurels, and were already looking ahead to future transformation.

Growth . Technology . Customer

Three words that guide our vision for continuous evolution. We stay ahead of market shifts and technological innovations to offer clients continuous support for their business technology ecosystems. Our growth plans are as ambitious as we are new clients, new programs, new products and services and we need the best and brightest talent to join us on the journey.

About the Role

The Director of Technology owns all aspects of our Technology organization, including both internal IT systems and client-facing technology deployment and support services. This individual will be a key company leader responsible for inspiring and directing action within the Technology organization and collaborating with other operational and commercial leaders across the company to drive growth. The role requires a capable, self-directed technology leader with the heart of a change agent and a clear point of view. We value growth, demand continuous improvement, and appreciate blank slate opportunity ideation across the business. The Director of Technology will be tasked with enhancing our IT capabilities, building best-in-class technology support teams, and facilitating the development of IT-based commercial opportunities.

Key responsibilities include:

• Managing our internal IT team, including help desk, network management, and database administration associates
• Managing cybersecurity, maintaining and enforcing internal/external security policies and standards
• Managing multi-site and remote networking support and compliance management with applicable standards
• Managing outsourced IT support resources, including web developers and other project-specific consultants
• Identifying, vetting, and selecting IT products and vendors, managing deployment, and supporting ongoing use
• Overseeing our client-facing technical support operations including a team of hardware service technicians, led by a manager-level direct report

Success expectations include:

• Institute data-driven performance measurement and management systems
• Identify and activate opportunities for improved effectiveness and efficiency
• Conduct thorough review of our current IT infrastructure, map the landscape including uses and dependencies, synthesize advantages/disadvantages, and identify divergences vs. best practice
• Memorialize current IT structure, processes, and knowledge through SOPs, training manuals, etc.
• Develop and implement five-year roadmap for internal IT systems and capabilities
• Partner with the Commercial organization as a thought partner in the development of technology enabled go to market capabilities

Job Requirements

• At least 8 years work experience in IT roles
• At least 4 years people management experience
• Bachelors degree from a top tier college or university
• Ability to work onsite full-time at our Middletown, CT, headquarters
• Experience managing major onsite enterprise software deployments (familiarity with JD Edwards, SAP Business Objects, VMWare, Microsoft Dynamics, Salesforce, Microsoft PowerBI, Microsoft Office suite preferred)
• Demonstrated enthusiasm for and expression of our corporate values:
  • Growth Mindset: you never assume the status quo is best; you see what is possible instead of what isnt and develop a plan to make it reality
  • Technologically Fluent: you integrate best practice technological solutions into your work to improve productivity; you always want to learn more about the best technology available and can credibly advise others on technological solutions
  • Customer First: you value relationships as the foundation of business; you aspire to exceed expectations in every client interaction; you constantly look for ways to stand out and add value as a business partner

Benefits

• Base salary of $120,000-$140,000 per year depending on experience
• Comprehensive wellness benefits including health, dental, and vision insurance
• Employer-sponsored 401(k) plan and life insurance
• Employee discount programs
• Paid vacation, holiday, and sick time